Senior Customer Success Manager

CUBE

Customer Success Manager responsible for enterprise client relationships and product adoption in financial services. Leading strategic renewals and partnering with internal teams for client success.

Posted 5/12/2026full-timeToronto • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Own customer health, adoption, and satisfaction across your accounts
Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
Drive value realisation through regular reviews, insights, and success planning
Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
Deliver training, enablement, and best practice guidance to maximise platform usage
Act as the voice of the customer internally, influencing product and service improvements

Requirements

What you’ll need

5+ years’ experience in Customer Success or Account Management within B2B SaaS
Strong background working with enterprise clients in financial services
Proven experience managing complex renewals and multi-stakeholder relationships
Solid understanding of regulatory/compliance environments (banks preferred)
Excellent communication, analytical, and stakeholder management skills
Comfortable working cross-functionally and using CRM/CS tools (e.g. Salesforce)

Benefits

Comp & perks

Flexibility in work arrangements
Opportunities for personal and professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementB2B SaaSRenewal StrategyStakeholder ManagementAnalytical Skills

Soft Skills

CommunicationRelationship BuildingCross-functional CollaborationTrainingInfluencing