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Tech Stack
Tools & technologiesAWSAzureCloudDNSLinuxPythonTCP/IPVMware
About the role
Key responsibilities & impact- Deliver L2 technical support for hardware, software, and network-related issues, ensuring timely resolution and minimal downtime.
- Monitor critical systems for performance, availability, and reliability; proactively address alerts and system anomalies.
- Act as the escalation point for L1 support teams, collaborating to troubleshoot and resolve more complex technical challenges.
- Conduct routine system maintenance, including patch management, updates, and data backups.
- Support the rollout and deployment of new technologies and infrastructure upgrades.
- Maintain detailed documentation of configurations, troubleshooting procedures, and system changes.
- Provide technical guidance and training to L1 support teams and assist end-users where necessary.
- Participate in an on-call support rotation to provide 24/7 coverage for mission-critical systems.
- Contribute to root cause analysis (RCA) for recurring incidents and implement preventive measures.
Requirements
What you’ll need- Minimum 3 years of experience in IT support roles, including at least 1 year in an L2 support function.
- Proficient in Windows and Linux operating systems, with strong understanding of networking protocols such as TCP/IP, DNS, and DHCP.
- Hands-on experience with virtualization tools like VMware and Hyper-V, as well as cloud platforms such as AWS and Azure.
- Proficiency in scripting languages (e.g., PowerShell, Python) to support automation initiatives.
- Familiarity with the ITIL framework and best practices in incident, change, and problem management.
- Demonstrated ability in managing alerts and monitoring systems.
- Strong analytical and problem-solving capabilities, especially under time constraints.
- Excellent communication, collaboration, and interpersonal skills.
Benefits
Comp & perks- CUBE is a globally recognized brand at the forefront of Regulatory Technology.
- Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.
- We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
- We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology.
ATS Keywords
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Hard Skills & Tools
L2 technical supportWindows operating systemLinux operating systemnetworking protocolsTCP/IPDNSDHCPvirtualization toolsVMwareHyper-V
Soft Skills
analytical skillsproblem-solving skillscommunication skillscollaboration skillsinterpersonal skills