Generate and send customer invoices accurately and on schedule.
Monitor outstanding invoices, follow up with clients via phone and email, and resolve billing/payment discrepancies.
Investigate and resolve issues with billing and payments to ensure smooth collection processes.
Manage the accounts receivable ledger and ensure timely and accurate recording of all payments, including preparation of deposit slips.
Collaborate with internal teams (sales, operations, customer service) to address and resolve client billing concerns.
Prepare and maintain accurate aging reports, collection forecasts, and AR performance metrics.
Process adjustments, credits, and write-offs in accordance with company policies.
Recommend accounts for escalation, legal action, or bad debt write-off when necessary.
Ensure compliance with company policies, contractual agreements, and accounting standards.
Support month-end closing processes and provide AR reports to management.
Maintain confidentiality of sensitive financial information.
Handle other ad hoc tasks as assigned.
Requirements
Proven experience as an AR Specialist, Bookkeeper, AR Clerk, or similar role.
Proficiency with accounting software (e.g., QuickBooks, NetSuite, SAP, Oracle).
Strong Excel skills and familiarity with spreadsheets and financial reporting.
Solid understanding of basic accounting principles and practices.
Excellent attention to detail, organizational, and time-management skills.
Strong communication and interpersonal abilities, with fluent English (verbal and written).
High degree of accuracy, confidentiality, and integrity.
Associate’s or Bachelor’s degree in Accounting, Finance, or related field preferred.
Computer Processor: Minimum 5th generation Intel i5 processor or equivalent.
Computer Memory/RAM: Minimum 4.00 GB.
Computer Operating System: Windows 10 or Mac OSX - No Linux, Unix, or any operating system other than what is required.
Internet Speed: Running on a 5.0 MBPS plan or higher (Both primary and backup) - If your backup connection cannot serve as your primary connection, that does not qualify as a backup connection REQUIRED.
Headset: Noise-cancelling headset connected via USB port REQUIRED.
WebCam: At least 3 megapixels capable of 720p recording.
Computer system must be dedicated for work only (not shared).
Willingness to be monitored by Teramind and to work on camera with microphone during entire shift.
Ability to work Eastern Time (8AM - 5PM).
Mandatory video recording answering application questions.