Sales Development Representative, Cubby Care Associate
Cubby Beds
full-time
Posted on:
Location Type: Hybrid
Location: Denver • Colorado • United States
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Salary
💰 $46,000 - $54,000 per year
About the role
- Initiate and build rapport with potential customers within an assigned territory, guiding families exploring Cubby through various funding options (primarily insurance) and proactively supporting them through the early stages of the purchase journey, including introductions and handoffs to medical supplier (DME) partners when appropriate.
- Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.
- Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.
- Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.
- Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.
- Support the sales process by maintaining accurate customer data in Salesforce and managing follow-up through defined handoff points, ensuring timely and well-documented transitions to internal teams or external supplier partners.
- Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.
- Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.
- Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.
Requirements
- Passion for Cubby’s mission and embodies our values of People First, Always, Operating with Excellence, and Pioneering with Purpose.
- 1-2+ years of experience in consultative sales roles as an inside sales agent, sales/business development representative, retail sales, or in similar roles
- Prior experience converting a high volume of leads and owning their end-to-end journey within a CRM pipeline
- Ability to work a 8:30-5pm or 9-5:30pm shift Monday - Friday (Note - M-W are in office, Th -F are optional work from home)
- Fluent in Spanish
- Proficient in speaking and understanding both spoken English and Spanish, including any necessary specialized vocabulary, terminology and phraseology;
- Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in Spanish.
Benefits
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Applicant Tracking System Keywords
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Hard Skills & Tools
consultative salesCRM pipeline managementlead conversioncustomer data managementinsurance knowledgeproduct knowledgeperformance KPI trackingoutbound outreachSpanish fluencycommunication with limited English proficiency
Soft Skills
rapport buildingcollaborationproblem-solvingcustomer supportfeedback provisioninsight sharingorganizational skillsadaptabilityinterpersonal skillsattention to detail