Cubby Beds

QA Engineer

• Keep the Quality Management System audit-ready by maintaining accurate, current training records, controlled documents, and quality records.
• Maintain 100% training compliance by ensuring required training is assigned, completed, and tracked on time across the organization.
• Ensure employees complete required training on schedule through clear assignments, tracking, and follow-up.
• Meet change order turnaround time targets by reviewing, coordinating, and closing document updates within defined timelines
• Complete quality documentation accurately and on time, including CAPAs, nonconformances, batch record reviews, design documentation, and validation records.
• Support supplier quality activities by tracking issues, reviewing documentation, and helping drive resolution.
• Provide practical quality support to internal teams to help them meet requirements without adding unnecessary complexity.

Quality Assurance Engineer

Sales Development Rep

• Initiate and build rapport with potential customers within an assigned territory, guiding families exploring Cubby through various funding options (primarily insurance) and proactively supporting them through the early stages of the purchase journey, including introductions and handoffs to medical supplier (DME) partners when appropriate.
• Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.
• Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.
• Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.
• Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.
• Support the sales process by maintaining accurate customer data in Salesforce and managing follow-up through defined handoff points, ensuring timely and well-documented transitions to internal teams or external supplier partners.
• Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.
• Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.
• Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.

Quality Assurance Engineer

Sales Development Representative, Cubby Care Associate