Customer Success / Support Analyst
Cubbo Brasil
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Respond to and manage customer support tickets, ensuring timely responses and quality in replies.
- Identify and resolve technical and operational issues reported by customers.
- Escalate complex cases to the appropriate teams and follow up until resolution.
- Log interactions, solutions, and lessons learned in the system to maintain an up-to-date history.
- Monitor service metrics (SLA, response time, customer satisfaction).
- Collaborate with the CS team to propose improvements to the support process and the customer journey.
Requirements
- Previous experience in customer service, support, or related areas.
- Strong written and verbal communication skills.
- Organized with the ability to prioritize tasks.
- Collaborative mindset and problem-solving orientation.
- Knowledge of support/ticketing tools is a plus (e.g., Gorgias, Zendesk, Freshdesk, Jira, or similar).
Benefits
- A work environment that values autonomy, growth, and collaboration.
- Opportunities to develop your skills and grow with one of the region's most promising logtechs.
- Join a culture that values transparency, speed, and a passion for the customer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
written communicationverbal communicationorganizational skillsprioritizationcollaborationproblem-solving