Junior Counselor/Advocate

CTR Management Group, LLC

CTR provides TAA services assisting Reserve Component Members, families, and Veterans in accessing benefits and healthcare. Duties include outreach, coordination, and information provision on various assistance programs.

Posted 7/27/2026full-timeRemote • Hawaii • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Transition Assistance services to Reserve Component Members and Veterans, with a strong understanding of military protocols and Veterans Affairs programs. Capable of coordinating outreach efforts and providing comprehensive support for reintegration and benefits acquisition.

Highest-signal resume keywords

Transition Assistance Program KnowledgeVeterans Affairs Programs ExpertiseMilitary Protocol UnderstandingStrong Written And Verbal Communication SkillsAssociate Degree In Social Services Or Human Resources

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Veterans Benefits AdministrationTRICARE ProgramsDoD Transition Assistance ProgramMicrosoft Office ProficiencyCrisis Intervention CoordinationOutreach Marketing MethodsResearch And Issue ResolutionReintegration Program SupportEmployment AssistanceEducation And Training Support

Soft Skills

Interpersonal SkillsProblem-Solving SkillsOrganizational SkillsTeam CollaborationCommunication Skills

Tools & Technologies

DoD TAP DatabaseArmy ACAP XXI DatabaseAir Force AFIRST DatabaseVeterans Opportunity To Work Requirements

Certifications & Qualifications

Tier 1 Clearance

Industry Keywords

Reserve Component BenefitsVeteran Service OrganizationsMobilization And Demobilization ProcessFamily Support SpecialistsEmployment Services

About the role

Key responsibilities & impact

CTR will provide TAA services to all eligible Reserve Component Members, their family members and Veterans.
Provide information, coordination, and assistance to transitioning service members in the following Reserve Component benefits.
Perform outreach services including both social media and outreach marketing methods in order to provide information and assistance to eligible Reserve Component Members and their family members and Veterans in understanding and obtaining benefits and services through Veterans Affairs and the military health system.
Topics include: Effects of a career change, Employment assistance relocation assistance (homelessness), Education/training physical health and mental health well-being, Health and life insurance, Finances, Disabled Veteran benefits - service members civil relief act - legal assistance.
Coordinate with appropriate Veterans Affairs, TRICARE, Veteran Service Organizations, and other resources to provide required information and assistance.
Participate in the mobilization and demobilization process to brief/advise eligible Reserve Component Members and their family members and Veterans on transition and information resources.
Research and resolve issues associated with transition when Reserve Component member and/or their family members encounter problems.
Coordinate with Veterans Affairs centers to assist law enforcement, court systems, state mental health authorities and fire departments with awareness concerning Reserve Component service members and Veterans that may need crisis intervention.
Provide, as applicable, Reserve Component leadership personnel with the operation of reintegration programs for Reserve Component members returning from deployment to assist reintegration personnel with obtaining Veterans Affairs support for reintegration activities. Transition Assistance Advisors will not to be used to manage the day to day operation of reintegration programs. CTR TAAs provide information to, as applicable, Reserve Component leadership and coordinate with Family Support Specialists, Employer Support Groups, regarding entitlements available through Department of Veterans Affairs and other Veterans entitlement and benefit programs.

Requirements

What you’ll need

Associate degree from an accredited college or university in social services, human resources or related field Or three years of equivalent experience in related fields such as Veteran’s administration, social services, employment services, and human resources
Must have working knowledge of military protocols
Prior experience and knowledge of Transition Assistance Program activities is preferred: Department of Veterans Affairs programs and policies, specifically Veterans Health Administration, Veterans Benefits Administration, National Cemetery Administration, TRICARE programs and policies, Pre and post mobilization entitlements/requirements, Medical hold over status, Active Duty Medical Extension (ADME) and Transition Assistance for Military Personnel (TAMP), DoD Transition Assistance Program (DoDTAP) for Managers and Counselors web application, DoD TAP Database, Army ACAP XXI database, Air Force AFIRST database, Veterans Opportunity to Work (VOW) requirements, The Career Readiness Standards CAPSTONE requirements
Must be a U.S. citizen
Prior military experience is preferred
Must have strong skills write and verbal skills.
Understanding of Microsoft office products
Must be able to pass and maintain Tier 1 clearance.
Must be able to travel, 75%-90% throughout the CONUS. Physical Requirements: While performing the duties of this job, the employee must be able to remain in a stationary position up to 90% of the time. Constantly operates a computer and other office productivity types of machinery, such as a calculator, copy machine, telephone, and computer printer. The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. Frequently moves boxes weighing up to 20 pounds across the office for various needs. Occasionally ascend/descend stairs, ladders, or ramps.

Benefits

Comp & perks

Employment Assistance
Health and Life Insurance
Financial Assistance
Disabled Veterans Benefits
Legal Assistance
Relocation Assistance
Physical/Mental Health VA assistance
Education and Training Assistance
State benefits