Resale Operations Lead

CTI

Resale Operations Lead managing resale inventory and operations for CRI. Ensuring accurate and efficient inventory handling while delivering outstanding customer service.

Posted 4/17/2026full-timeSan Leandro • California • 🇺🇸 United StatesSenior💰 $80,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Own the entire resale inventory lifecycle - intake, tagging, showroom placement, sale, and disposition - and keep inventory accurate, visible, and moving.
Ensure all resale items are consistently tagged and tracked using AX Wrap / SnapTracker and shop sales tags.
Routinely review inventory age and condition and take action on items that need pricing changes, promotion, relocation, or alternate disposition.
Flag longer aged inventory (over 5 months) and make clear recommendations to leadership on next steps.
Maintain and adjust showroom layouts and rack zones so the space stays organized, intuitive, and ready for customers.
Act as a primary point of contact for walk in resale customers and Sales referred clients.
Walk customers through available inventory, answer questions, and demonstrate basic product functionality (including task chair adjustments/demos).
Make on the spot pricing or discount decisions within established guidelines to support sales and customer satisfaction.
Coordinate directly with Sales, Design, Warehouse, and Operations on holds, pulls, pickups, deliveries, and resale timelines.
Ensure every resale interaction reflects CRI’s values and commitment to thoughtful, customer centered service.
Run daily resale operations and ensure tasks, schedules, and workflows are clear and executed consistently.
Keep accurate records of inventory status, resale activity, and operational needs so information is easy to track and act on.
Identify where resale processes break down or create unnecessary friction and propose practical improvements.
Implement process changes that improve consistency, reduce errors, and make collaboration easier across teams.
Stay in regular communication with the Align Warehouse team and leadership to remain aligned on priorities and daily needs
Track resale activity and key operational inputs and support quarterly reporting on performance and revenue.
Actively promote resale inventory internally, including highlighting slower moving items through Teams Product Depot or other agreed upon channels.
After initial organizational improvements, support ongoing resale visibility through social media posts, email outreach, or other approved promotional efforts.

Requirements

What you’ll need

5+ years of experience in resale, retail, warehouse, or inventory focused operations.
Hands on experience owning day to day operational outcomes in a fast paced, detail driven environment.
Familiarity with inventory management practices, resale workflows, merchandising, or customer facing service environments.
Ability to work independently while collaborating closely with cross functional partners.
Comfortable working in warehouse and showroom settings and being physically active throughout the workday.
Bachelor’s degree in Business, Operations, Retail Management, or a related field is a plus; equivalent hands on experience welcomed.
Exposure to furniture, task chairs, contract furniture, or related products is a plus, but not required.

Benefits

Comp & perks

Flexible Workplace Policy
Health insurance
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

inventory managementresale workflowsmerchandisingpricing strategiescustomer serviceoperational outcomesdata trackingprocess improvementshowroom layout managementsales coordination

Soft Skills

communicationcollaborationindependencecustomer-centered serviceproblem-solvingorganizational skillsattention to detailadaptabilityleadershipteamwork

Certifications

Bachelor’s degree in BusinessBachelor’s degree in OperationsBachelor’s degree in Retail Management