CTI

Resale Operations Lead

CTI

full-time

Posted on:

Location Type: Hybrid

Location: San Leandro • California • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $80,000 - $95,000 per year

Job Level

Senior

About the role

  • Own the entire resale inventory lifecycle - intake, tagging, showroom placement, sale, and disposition - and keep inventory accurate, visible, and moving.
  • Ensure all resale items are consistently tagged and tracked using AX Wrap / SnapTracker and shop sales tags.
  • Routinely review inventory age and condition and take action on items that need pricing changes, promotion, relocation, or alternate disposition.
  • Flag longer aged inventory (over 5 months) and make clear recommendations to leadership on next steps.
  • Maintain and adjust showroom layouts and rack zones so the space stays organized, intuitive, and ready for customers.
  • Act as a primary point of contact for walk in resale customers and Sales referred clients.
  • Walk customers through available inventory, answer questions, and demonstrate basic product functionality (including task chair adjustments/demos).
  • Make on the spot pricing or discount decisions within established guidelines to support sales and customer satisfaction.
  • Coordinate directly with Sales, Design, Warehouse, and Operations on holds, pulls, pickups, deliveries, and resale timelines.
  • Ensure every resale interaction reflects CRI’s values and commitment to thoughtful, customer centered service.
  • Run daily resale operations and ensure tasks, schedules, and workflows are clear and executed consistently.
  • Keep accurate records of inventory status, resale activity, and operational needs so information is easy to track and act on.
  • Identify where resale processes break down or create unnecessary friction and propose practical improvements.
  • Implement process changes that improve consistency, reduce errors, and make collaboration easier across teams.
  • Stay in regular communication with the Align Warehouse team and leadership to remain aligned on priorities and daily needs
  • Track resale activity and key operational inputs and support quarterly reporting on performance and revenue.
  • Actively promote resale inventory internally, including highlighting slower moving items through Teams Product Depot or other agreed upon channels.
  • After initial organizational improvements, support ongoing resale visibility through social media posts, email outreach, or other approved promotional efforts.

Requirements

  • 5+ years of experience in resale, retail, warehouse, or inventory focused operations.
  • Hands on experience owning day to day operational outcomes in a fast paced, detail driven environment.
  • Familiarity with inventory management practices, resale workflows, merchandising, or customer facing service environments.
  • Ability to work independently while collaborating closely with cross functional partners.
  • Comfortable working in warehouse and showroom settings and being physically active throughout the workday.
  • Bachelor’s degree in Business, Operations, Retail Management, or a related field is a plus; equivalent hands on experience welcomed.
  • Exposure to furniture, task chairs, contract furniture, or related products is a plus, but not required.
Benefits
  • Flexible Workplace Policy
  • Health insurance
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementresale workflowsmerchandisingpricing strategiescustomer serviceoperational outcomesdata trackingprocess improvementshowroom layout managementsales coordination
Soft Skills
communicationcollaborationindependencecustomer-centered serviceproblem-solvingorganizational skillsattention to detailadaptabilityleadershipteamwork
Certifications
Bachelor’s degree in BusinessBachelor’s degree in OperationsBachelor’s degree in Retail Management