Operations Coordinator

CTI

Operations Coordinator responsible for dispatch logistics aiding installation team. Ensuring smooth operations and communication between crews, clients, and administrative tasks throughout the day.

Posted 4/17/2026full-timeSan Leandro • California • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Plan and execute daily dispatch schedules for approximately 5 crews of 2-5 team members
Assign crews, vehicles, and routes to maximize efficiency and meet project timelines
Make real time dispatch decisions related to staffing changes, delays, traffic, call outs, or job site issues
Monitor job progress throughout the day and adjust plans as conditions change
Escalate only unique, complex, or high-risk scenarios ranging from safety issues, project installation obstacles and customer concerns to the Director of Field Logistics as needed
Maintain accurate and up to date dispatch records using IQ Coordinator (training provided)
Provides updates to customers on delivery status, handling incoming calls and interacting directly with drivers and clients
Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services performed, inventory records and other information
Secure coverage for sick calls from drivers or installation team members
Partner cross-functionally with other departments to keep account records updated and resolve customer issues
Perform data entry and administrative tasks related to work orders, schedules, and job documentation
Assist with reporting, tracking, and documentation using Microsoft Excel, Outlook, Word, and Teams
Support coordination between project managers, facilities, and office operations
Act as a professional and responsive liaison for internal stakeholders across teams
Assist with miscellaneous operational and administrative projects as assigned
Partner with the Facilities Manager and Experience Manager on basic site needs and events
Help maintain a clean and welcoming café/breakroom area
Replenish snacks and basic kitchen supplies
Order office supplies as needed

Requirements

What you’ll need

High school diploma or GED required; Bachelor's degree preferred
3-5 years of experience in dispatch, logistics, field operations, or a coordination role
Prior dispatching experience preferred; experience with IQ Coordinator or similar software is a plus
Strong working knowledge of Microsoft Office (especially Outlook and Excel)
Exceptional attention to detail and organizational skills
Proven ability to manage competing priorities and adapt quickly to last-minute changes
Clear, confident communication skills across phone, text, email, and Teams
Comfortable interacting with field crews and making firm, time-sensitive decisions
Logistics, construction, or furniture installation experience preferred but not required
Bilingual (English/Spanish) is highly preferred.

Benefits

Comp & perks

Flexible Workplace Policy

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

dispatchinglogisticsfield operationsdata entryadministrative tasksreportingtrackingjob documentationattention to detailorganizational skills

Soft Skills

communication skillsadaptabilitydecision makingcustomer serviceteam collaborationproblem solvingtime managementinterpersonal skillsresponsivenessprofessionalism

Certifications

high school diplomaGEDBachelor's degree