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Tech Stack
Tools & technologiesCloudOracleReact
About the role
Key responsibilities & impact- Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment.
- Performs analysis and problem resolution.
- Review quarterly releases, make recommendations and communicate changes & enhancements.
- Provide production support across Oracle HCM modules (Core HR, ORC, Talent, Learning, Compensation, Benefits).
- Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws.
- Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing.
- Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations.
- Develop, document, and maintain all current and new business process workflows for efficiency.
- Communicate with project teams, business partners, and vendors.
- Strong focus on the employee experience supporting self-service transactions.
- Leverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify opportunities for automation across the organization.
- Experience in Oracle Transaction Business Intelligence (OTBI) and Oracle Business Intelligence Publisher (BIP).
- Manage personalization to ensure simple navigation and ease of use.
- Develop test plans/scripts, execute testing scenarios and validate results.
- Miscellaneous activities and responsibilities as assigned by manager.
Requirements
What you’ll need- Associates Degree
- 3 or more years of experience in Human Capital Management systems supporting, preferably within Oracle Cloud HCM (Fusion)
- Knowledge of setup and support within Human Capital Management Systems, preferably Oracle Cloud HCM
- Understand the HR business processes supported by the HR systems
- Ability to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solved
- Foundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learning
- Ability to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolution
- Ability to coordinate multiple projects and react quickly to change
- Strong customer service, analytical and organizational skills with the ability to solve problems creatively
- Ability to work effectively both independently and in a team environment
Benefits
Comp & perks- Comprehensive benefits package
- Health plans
- Wellness programs
- Customizable coverage options
- Unlimited opportunities for development and growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Oracle Cloud HCMOracle Transaction Business Intelligence (OTBI)Oracle Business Intelligence Publisher (BIP)system analysisproblem resolutionbusiness process workflowstest plans/scriptsuser testingsystem configurationintegration issues
Soft Skills
customer serviceanalytical skillsorganizational skillsproblem-solvingcommunicationteamworkindependenceproject coordinationadaptabilityinterpersonal skills
Certifications
Associates Degree