Quality Analyst
Innovaccer
ETLPythonSeleniumSOAPSQL
Workday Configurations Analyst II
CSS
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ServiceNow
About the role
- Provides day-to-day operation support of Tier 1 Workday tickets for all HR system modules (HR, Payroll, Time Tracking, Absence, Advanced Compensation Benefits Recruiting, Talent & Performance), including, but not limited to, researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws.
- Maintains the accuracy of Workday data and supports HR technology efforts involving Workday HCMS.
- Troubleshoots and resolves production support issues and resolves defects timely and with exceptional customer service.
- Provides support for Workday, including researching, identifying, and resolving complex Workday issues, unexpected results, and process flaws.
Requirements
- 3-5 years of working experience.
- Proven experience in a fast-paced start-up environment. Adaptable to changes and challenges.
- Proven experience with Workday configuration, troubleshooting, and issue resolution.
- Strong understanding of Workday modules (e.g., HCM, Payroll, Recruiting, Time Tracking, etc.). Security and business process.
- Experience managing and prioritizing service tickets using ticketing systems (e.g., ServiceNow, Zendesk, Jira etc.).
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
- Ability to work independently, prioritize tasks, and manage multiple tickets concurrently.
Benefits
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Workday configurationtroubleshootingissue resolutionHCMPayrollRecruitingTime Trackingdata accuracyprocess flaw identificationcustomer service
Soft skills
analytical skillsproblem-solving skillscommunication skillsinterpersonal skillscollaborationadaptabilityindependencetask prioritizationtime managementmulti-tasking
