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Pharmacy Technician
CSpringPharmacy Technician delivering customer service to Indiana Medicaid members and providers. Handling inquiries about pharmacy coverage, claims, and medication pricing in a fully remote role.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
pharmacy experiencedata entrydecision treesprotocols evaluationprescription prior authorizationappeal requests processing
Soft Skills
organizational skillstime managementcustomer servicecommunication abilitiesteam playerpositive attitudecompassionate supportdetail focused
Tools & Technologies
Microsoft Office suitesoftware systems
Certifications & Qualifications
Indiana Pharmacy Technician licenseCPhT certification
Industry Keywords
retail pharmacylong-term care pharmacyhospital pharmacy
About the role
Key responsibilities & impact- Review and process prescription prior authorization and appeal requests
- Organize and manage documents, verify profiles, and ensure accuracy for patient/member records
- Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials
- Communicate decisions and updates to patients and providers, ensuring they feel supported
- Forward complex cases for additional review and follow up as needed
- Provide compassionate, timely support while staying organized and detail focused
Requirements
What you’ll need- A valid Indiana Pharmacy Technician license
- A valid national CPhT certification (or ability to obtain within six months of hire)
- High school diploma
- 1–2 years of pharmacy experience (retail, LTC, hospital, etc.)
- Proficiency in software systems, data entry, and the Microsoft Office suite
- Strong organizational and time management skills
- Excellent customer service and communication abilities
- A team player with a positive attitude who embodies our core values: Committed, Collaborative, Consultative, Caring
- Ability to work overtime as needed, pass background checks and pre-employment drug screen, and complete E-Verify requirements
- Must have access to a quiet, distraction-free workspace
Benefits
Comp & perks- Comprehensive medical, dental, vision, life, and disability insurance
- Paid Time Off
- 401(k) with company match