Construction Project Manager
Novacom Building Partners
Field Operations Manager, Automotive Collision
CSN Collision Centres
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Primary point of contact for CSN Licensees in the Ontario region
- Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
- Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; review topics include overall business growth and performance, performance on insurance programs, utilization of vendors, marketing programs, software, training, and other components of the CSN System, new and upcoming CSN initiatives, review of outstanding issues and / or new issues, identification of strategic action items and expected timing
- Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference
- Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System and execute identified strategies with other teams
- Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner
- Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary
- Build and support licensee training, develop content and record micro trainings
- Report progress and activity to the FOM-Team Lead monthly, including cases/action items >30 days, challenges engaging stores, KPI performance vs. targets
Requirements
- Minimum 5 years of management experience in the collision repair industry
- Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
- Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
- Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
- Must always have a valid driver’s license.
- While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, attend training meetings. Can be based in and around Brantford.
- In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
- Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
