CSN Collision Centres

Technical Analyst – Collision Repair

CSN Collision Centres

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Reports directly to the National Technical Operations Manager.
  • Provide technical expertise on repair procedures and relevant analytical data to network shops.
  • Assist licensees in achieving their performance objectives and maintaining standards.
  • Take ownership of critical issues related to shop operations.
  • Guide licensees' decision-making and their negotiations.
  • Escalate complex cases to management.
  • Present findings from analyses of complex cases in person or virtually to all parties involved, and act as a mediator.
  • Use CSN's ERP system to record interactions, key information and case resolutions accurately and systematically.
  • Carry out targeted estimate audits to support CSN shops in their KPI performance.
  • Proactively identify underperforming shops for coaching and implementation of improvement plans.
  • Participate in developing shop development action plans, their implementation and monitoring of progress as needed.
  • Collaborate with management to maximize licensees' use of the CSN System.
  • Serve as a resource for licensees regarding automaker equipment and training requirements.
  • Participate in the onboarding process for new shops as required.
  • Produce monthly reports on activities and progress, providing a summary of key topics.

Requirements

  • Ability to communicate clearly and effectively, orally and in writing, in French and English.
  • Strong organizational skills and ability to manage time.
  • Excellent interpersonal skills, team spirit and high diplomacy.
  • Strong problem-solving skills, ability to identify mutually beneficial decisions and communicate them to stakeholders in a respectful, professional and easy-to-understand manner.
  • Strong analytical skills and attention to detail, logical and organized thinking.
  • Ability to mediate respectfully.
  • Autonomous, able to work independently with minimal supervision.
  • Willingness to pursue ongoing training and stay current with industry trends.
  • Knowledge of Dynamics, or experience with a customer relationship management (CRM) system, is an asset.
  • At least 5 years of experience and in-depth knowledge of the collision repair industry.
  • At least 5 years of estimating experience with Audatex and Mitchell systems.
  • At least 5 years of experience consulting automaker procedures for estimating purposes.
  • Ongoing I-CAR training or other technical training or automaker certification (electric vehicles, structural materials, ADAS, vehicle technology).
  • Thorough knowledge of GAA rules and their application in the province of Quebec.
  • The successful candidate will be required to work in a complex, fast-paced environment, meeting tight deadlines and managing numerous competing priorities and multiple stakeholders.
  • Must be able to work from home and have access to a vehicle.
  • Must exercise good judgment and understand situations where feedback and advice should be sought from others.
  • Practical intermediate-level knowledge of the Microsoft Office suite.
Benefits
  • Competitive salary and bonus program.
  • Benefits package.
  • Company-provided laptop.
  • An environment that supports growth and professional development.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
collision repairestimatingAudatexMitchell systemsautomaker proceduresanalytical skillsproblem-solvingKPI performanceestimate auditsERP system
Soft skills
communicationorganizational skillsinterpersonal skillsteam spiritdiplomacymediationautonomyattention to detaillogical thinkingtime management
Certifications
I-CAR trainingautomaker certificationelectric vehiclesstructural materialsADASvehicle technology