CSN Collision Centres

Field Operations Manager

CSN Collision Centres

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Primary point of contact for CSN Licensees in the Ontario region
  • Understand store needs and work with the FOM-Team Lead, or other departments within CSN when necessary, to ensure that these needs are met.
  • Meet with each store on a quarterly basis to ensure that the store is getting the most out of the CSN System; specific meeting topics include:
  • Overall business growth and performance
  • Performance on insurance programs
  • Utilization of vendors, marketing programs, software, training, and other components of the CSN System
  • New and upcoming CSN initiatives
  • Review of outstanding issues and / or new issues, including non-urgent issues.
  • Identification of one or two strategic action items and expected timing
  • Lead virtual and in person regional meetings, to occur up to three times per year and assist with CSN annual conference.
  • Work with the FOM-Team Lead to identify strategies to help licensees get the most out of the CSN System.
  • Work with other teams at CSN to execute identified strategies, and / or suggest additions, changes to the CSN System.
  • Resolve store concerns, and high urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
  • Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing when necessary.
  • Build and support licensee training
  • Develop content and record micro trainings
  • Report progress and activity to the FOM-Team Lead monthly, providing summaries on the following topics:
  • Cases and action items more than 30 days old
  • Challenges engaging with stores.
  • KPI performance vs. targets

Requirements

  • Minimum 5 years of management experience in the collision repair industry
  • Post-secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset.
  • Minimum 3 years’ estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
  • Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
  • Must always have a valid driver’s license.
  • Travel requirements
  • While this role is remote, travel will be required to meet with stores in the BC region, attend industry events, attend training meetings.
  • In person meeting with CSN Licensee are expected to represent 40%-50% of the employees time with 20 – 30 days per year requiring overnights.
  • Successful candidate will be required to work out of their home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use of, maintenance and insurance)
Benefits
  • Competitive salary and bonus program
  • Competitive benefits package
  • The ability to grow, develop and manage your career path.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
management experienceestimating experienceAudatexMitchellOEM procedural lookupcase managementfile auditingtraining developmentKPI performance tracking
Soft skills
communicationleadershipproblem-solvingstrategic planningorganizational skillsrelationship management
Certifications
valid driver's license