Associate Director, Field Reimbursement

CSL

Associate Director of Field Reimbursement at CSL Behring, managing US teams for patient access support and reimbursement methodologies.

Posted 6/10/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesSenior💰 $183,000 - $217,000 per yearWebsite

About the role

Key responsibilities & impact

Lead Eastern US, Field Reimbursement Manager team to optimize the patient experience on CSL Behring’s products by providing high quality case level reimbursement support that compliantly support efficient and effective case support.
Lead the FRM team in the provision of support to healthcare providers (HCPs) and office personnel with education and resources on prior authorization and appeals processes, reimbursement support, and patient service programs.
Operate as a key member of the US Patient Experience leadership team.
Providing aggregated reimbursement case insights to inform activities across the function.
Support patient service hub case manager training coupled with effective collaboration between field reimbursement managers and hub case managers.
Responsible for documentation and pull through of SOPs and leading execution according to defined best practices with appropriate training and support.
Champion collaboration across multiple stakeholders including patient services, patient engagement, corporate accounts, sales teams and vendors to deliver an exceptional customer experience in supporting patient access to therapy.
Operate as US reimbursement subject matter expert supporting head office based cross functional teams including patient experience, marketing, sales, health care systems, policy advocacy and government affairs (PAGA), medical affairs.
Oversee and champion reimbursement programs and team deployment to ensure compliance with legal and regulatory requirements.
Effective budget management including developing proposals, securing endorsement and execution within endorsed planning horizon and budget.
Support brand planning in identifying adequate resourcing to support strategic and tactical requirements.
Responsible for the effective leadership of the Field Reimbursement Manager team including continuous investment in the attraction, retention and development of talent.

Requirements

What you’ll need

Bachelor’s degree required (business /management, healthcare discipline or life sciences preferred)
MBA or other post graduate qualifications an asset
8+ years sales, marketing, medical or related business operations experience
5+ years in reimbursement support services required
Experience in delivery of patient services preferred
Demonstrated leadership/team building skills
Knowledge of relevant legal, compliance and regulatory requirements

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities
Bonuses
Stock options
Equipment allowances
Wellness programs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

reimbursement supportcase managementbudget managementSOP documentationpatient servicesprior authorizationappeals processescomplianceregulatory requirementsstrategic planning

Soft Skills

leadershipteam buildingcollaborationcommunicationcustomer experiencetalent developmentstakeholder engagementproblem solvingtraininginsight generation

Certifications

Bachelor's degreeMBA