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Senior Director, HR Technology Strategy – Architecture
CSLSenior Director of HR Technology Strategy & Architecture driving AI adoption and enterprise strategy. Leading HR Technology initiatives to enhance operational effectiveness and compliance at CSL Behring.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Own and evolve the enterprise HR Technology Strategy and multi-year roadmap, ensuring alignment with business priorities and the HR operating model.
- Lead the strategy and roadmap for AI‑enabled HR service delivery, with a clear focus on expanding Tier 0 self‑service capabilities that improve employee experience and reduce cost‑to‑serve.
- Define and govern AI‑driven HR technology capabilities (e.g., virtual agents, intelligent knowledge, automation), ensuring responsible use, data privacy, security, and regulatory compliance.
- Establish the architectural and operating model foundations required to scale AI across HR, including AI‑ready knowledge management, integration standards, and performance measurement.
- Drive measurable business value from AI adoption by increasing case deflection, improving resolution quality and speed, and continuously optimizing digital self‑service through data‑driven insights.
- Serve as a trusted HR Technology business partner by working closely with HRLT, HR functional leaders, HR Technology, and IT to translate business needs into scalable, technology‑enabled solutions.
- Act as the primary liaison between HR and IT, ensuring alignment on strategy, priorities, and roadmaps while advocating for HR requirements.
- Proactively partner with stakeholders to shape system design, process integration, and change adoption, ensuring HR technology solutions enhance operational effectiveness, employee experience, and compliance.
- Establish architectural principles and standards that guide platform optimisation, investment decisions, and system evolution.
- Provide end-to-end accountability for the HR technology landscape (e.g., Workday, ServiceNow), ensuring performance, scalability, security, and compliance.
- Govern demand intake, prioritisation, release management, and change control to ensure disciplined and value-driven delivery.
- Oversee system configuration standards, integration integrity, and data governance controls across the HR ecosystem.
- Act as design authority for new capabilities, enhancements, and platform expansions, ensuring architectural coherence and enterprise alignment.
- Lead vendor and strategic partner governance, ensuring roadmap alignment, performance management, and risk mitigation.
- Partner with HRLT, IT, Finance, Risk, and business leaders to ensure technology decisions support enterprise strategy and regulatory requirements.
- Drive innovation and continuous improvement across HR technology, embedding automation, AI, analytics, and digital experience enhancements.
Requirements
What you’ll need- Degree related education in Human Resources, Information Systems, Business or a related field (Master’s degree or professional HR qualification such as CIPD preferred).
- Minimum 7 years’ experience in a senior IT architecture or HR operational role within a global or matrixed organisation.
- Demonstrated experience leading AI‑enabled digital service or self‑service transformations, preferably within HR, shared services, or complex enterprise environments.
- Proven background in defining and governing AI, automation, or intelligent knowledge solutions, with an understanding of data privacy, security, and compliance considerations.
- Experience designing or enabling Tier 0 self‑service capabilities that drive measurable improvements in employee experience, case deflection, and operational efficiency.
- Strong understanding of HR knowledge management, service delivery models, and digital experience design sufficient to support scalable AI adoption.
- Proven experience HR IT Strategy, Architectural Design and Vendor Relationship Management in a multinational environment, with a strong understanding of HR system compliance, and cultural nuances.
- Demonstrable track record supporting the design and delivery of HR strategies and organisational change programmes.
- Strong ability to govern and lead on future HR IT roadmap initiatives.
- Proficiency with HRIS and Microsoft Office suite.
- Fluency in English; additional languages are advantageous.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
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Hard Skills & Tools
AI-enabled HR service deliveryautomationdata privacysecurityregulatory complianceHR IT StrategyArchitectural DesignVendor Relationship ManagementHR knowledge managementdigital experience design
Soft Skills
leadershipstrategic thinkingstakeholder managementcommunicationchange managementcollaborationproblem-solvinginnovationoperational effectivenesscontinuous improvement
Certifications
CIPD