Director, PEO Partner Management

CSL

Director managing IT partner performance and collaboration for CSL Behring. Responsible for strategic relationships and ensuring alignment with business objectives.

Posted 4/16/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead management of strategic IT partner(s), ensuring their activities and deliverables are aligned with CSL’s business goals, service expectations and in-line with existing agreements/contracts.
Build and maintain strong, collaborative relationships with strategic partners to drive mutual success and innovation.
Act as the escalation point of contact and liaison between internal stakeholders and partners, facilitating clear communication, risk identification, issue resolution, and strategic alignment.
Foster a culture of transparency, trust, and accountability to drive long-term partner engagement and performance.
Manage and resolve disputes, perform escalations as needed, maintain an issue log and track disposition of issues (resolved, in-process, etc.)
Facilitate measurement and reporting of strategic partner(s) performance based on contract SLAs and metrics, ensuring timely and accurate reporting.
Drive strategic partner(s) incentives and penalties based on contractual requirements, supporting accountability and continuous improvement.
Manage escalations and SLA breaches involving strategic partner(s), serving as the escalation point for performance, commercial, and delivery issues, in coordination with Procurement and Legal.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Technology, or a related field; advanced degree or relevant certifications preferred.
10+ years of progressive experience in IT, business, or partner/vendor management roles, preferably in a global, matrixed environment.
Demonstrated experience managing strategic partnerships, driving performance improvement, and resolving complex issues.
Proven ability to build and maintain executive-level relationships with both internal and external stakeholders.
Experience implementing and optimizing partner governance frameworks, performance management processes, and continuous improvement initiatives.
Experience in life sciences, biotech, or similarly regulated industries is desirable.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

partner/vendor managementperformance managementissue resolutioncontract managementSLA measurementgovernance frameworkscontinuous improvement

Soft Skills

relationship buildingcommunicationcollaborationproblem-solvingtrustaccountabilitytransparency

Certifications

Bachelor’s degreeadvanced degreerelevant certifications