Director, PEO Partner Management
CSL
full-time
Posted on:
Location Type: Office
Location: King of Prussia • Pennsylvania • United States
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Job Level
About the role
- Lead management of strategic IT partner(s), ensuring their activities and deliverables are aligned with CSL’s business goals, service expectations and in-line with existing agreements/contracts.
- Build and maintain strong, collaborative relationships with strategic partners to drive mutual success and innovation.
- Act as the escalation point of contact and liaison between internal stakeholders and partners, facilitating clear communication, risk identification, issue resolution, and strategic alignment.
- Foster a culture of transparency, trust, and accountability to drive long-term partner engagement and performance.
- Manage and resolve disputes, perform escalations as needed, maintain an issue log and track disposition of issues (resolved, in-process, etc.)
- Facilitate measurement and reporting of strategic partner(s) performance based on contract SLAs and metrics, ensuring timely and accurate reporting.
- Drive strategic partner(s) incentives and penalties based on contractual requirements, supporting accountability and continuous improvement.
- Manage escalations and SLA breaches involving strategic partner(s), serving as the escalation point for performance, commercial, and delivery issues, in coordination with Procurement and Legal.
Requirements
- Bachelor’s degree in Business Administration, Information Technology, or a related field; advanced degree or relevant certifications preferred.
- 10+ years of progressive experience in IT, business, or partner/vendor management roles, preferably in a global, matrixed environment.
- Demonstrated experience managing strategic partnerships, driving performance improvement, and resolving complex issues.
- Proven ability to build and maintain executive-level relationships with both internal and external stakeholders.
- Experience implementing and optimizing partner governance frameworks, performance management processes, and continuous improvement initiatives.
- Experience in life sciences, biotech, or similarly regulated industries is desirable.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible working arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
partner/vendor managementperformance managementissue resolutioncontract managementSLA measurementgovernance frameworkscontinuous improvement
Soft Skills
relationship buildingcommunicationcollaborationproblem-solvingtrustaccountabilitytransparency
Certifications
Bachelor’s degreeadvanced degreerelevant certifications