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About the role
Key responsibilities & impact- Monitor and review fraud alerts using the ACI PRM fraud monitoring system
- Analyze transactions, historical activity, and behavioral patterns to identify suspicious or fraudulent activity
- Investigate fraud cases and identify emerging and recurring fraud trends tied to specific financial institutions
- Create, maintain, and monitor fraud rules to prevent future fraud losses and assess rule effectiveness
- Make fraud decisions, including blocking or closing credentials when appropriate
- Handle inbound and outbound fraud-related phone calls
- Accurately document findings, decisions, and actions in the CRM/ticketing system
- Manage multiple workstreams simultaneously, including alerts, calls, and tickets
- Serve as an escalation resource and contribute to operational or strategic discussions as needed
Requirements
What you’ll need- Minimum of three (3) years of relevant experience in fraud, banking, financial services, or related operational environments
- Experience working with fraud monitoring or case management systems
- Strong analytical and critical-thinking skills with a high attention to detail
- Ability to identify fraud patterns and make sound, timely decisions
- Strong written and verbal communication skills
- Ability to manage multiple tasks while balancing accuracy and productivity
Benefits
Comp & perks- Competitive salary
- Incentive awards based on individual and business performance
- Comprehensive range of benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
fraud monitoringcase management systemstransaction analysisbehavioral pattern analysisfraud rule creationfraud decision makingdocumentationCRMticketing system
Soft Skills
analytical skillscritical-thinking skillsattention to detaildecision makingwritten communicationverbal communicationtask managementaccuracyproductivity