Customer Service Banking Specialist

CSI

. Respond to issues through calls, chats, tickets, and emails .

Posted 4/9/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond to issues through calls, chats, tickets, and emails
Diagnose production-level issues and identify trends
Collaborate with internal teams and vendors for timely resolution
Serve as a voice for users partnering with the Product team
Create, update, and maintain Support knowledge-base content
Perform other duties as needed to support team and organizational success

Requirements

What you’ll need

Associate's degree or equivalent relevant experience
2 plus years of customer support experience working directly with customers in a support or service capacity
Excellent communication and organizational skills
Ability to thrive in a fast-paced environment requiring constant prioritization
Strong written and verbal communication skills
Ability to remain effective under pressure and navigate tight deadlines
Ability to make decisions and exercise discretion when appropriate
Preferred Qualifications: Banking/Fintech experience, comfortable with technology and open to learning new tools

Benefits

Comp & perks

Competitive salary
Eligibility for incentive awards based on individual and business performance
Comprehensive range of benefits
Health insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

excellent communication skillsorganizational skillsability to thrive in a fast-paced environmentstrong written communication skillsstrong verbal communication skillsability to remain effective under pressureability to navigate tight deadlinesdecision-makingdiscretion

Certifications

Associate's degree