Support Engineer

• Fields client phone calls, emails and create tickets; ensures all tickets are updated with accurate information.
• Performs research based on requests submitted by internal and/or external customers.
• Troubleshoots routine CSI product issues and provides issue resolution on servers, databases, and/or applications; escalates as necessary.
• Communicate technical issues and resolutions with customers in business terms.
• Collaborate with your team and the larger organization both in office and remotely.

Customer Technical Support – Internal End User Support

Director, Global Technical Support

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Lead Technical Analyst – Technical Product Manager

Federal Principal Product Support Engineer, Clearance Required – Secret