Program Manager II
Nationwide IT Services, Inc.
Job Level
Mid-LevelSenior
About the role
- Be an Event Management team member to create exceptional events
- Understand event cycles and management functions, including; venue management, production coordination, hotel room blocks, vendor management, site inspections, and creative design and implementation
- Develop and maintain communications in a cooperative and professional manner with all levels of staff, vendors, industry partners and clients
- Participate in the discovery of new vendors
- Work autonomously from home and in office Monday – Friday, 9:00am – 5:30pm, when not onsite at an event or traveling
- Work weekends and evenings as needed on site in/around Nashville, TN
- Create exceptional events and operate internal and external programs as assigned
- Support Senior Event Managers to ensure excellence of assigned programs
- Be available as 24/7 contact for clients during programs
- Attend or help coordinate site visits, walkthroughs, and other relevant activities for programs
- Ensure timely billing for all clients and vendors and accuracy of profit and loss statements for assigned programs
- Self-educate or partake in CSI training opportunities and adhere to all financial deadlines
- Maintain staffing and program files in an organized and up-to-date manner using Salesforce or any other software introduced
- Attend all scheduled Event Management meetings and company-wide meetings
- When designated, work closely with other CSI employees on traveling projects
- Understand and help execute client needs, creating a client/partner relationship
- Conceptualize and lead strategic client programs, drive planning process and understand event scope
- Add vision and creativity to client programs
- Manage budget of assigned events and cultivate upselling opportunities
Requirements
- Must be based in or around Nashville, TN
- Position will be a hybrid of home work, in office days, and on site work and will require travel within the Nashville, TN area
- A bachelor's degree from an accredited college or university is required but may be substituted with equivalent work experience
- Strong organizational and time management skills
- Ability to manage multiple clients and multiple programs at any one time
- Outstanding customer service skills, particularly conflict resolution and being solutions oriented
- Excellent work ethic
- Proactive approach to completing tasks
- Demonstrated ability to multi-task and prioritize competing work needs
- Able to work autonomously yet collaborate as part of a team on workflows
- Proficiency in Microsoft office products, especially Excel, to maintain program financial data
- Ability to learn new software introduced at CSI (knowledge of Salesforce a plus)
- Well-developed written and verbal communication skills
- Must be able to lift and carry approximately 50 lbs
- Must be able to drive to work and to event venues
- Must be able to work on feet 12-14 hours a day on-site as needed
- Must be eligible to work in the U.S.
- Must be eligible to travel domestically and internationally
- 5+ years of experience in event industry
- DMC experience is preferred
- 1+ years of previous project and/or client management experience
- CMP and/or DMCP qualification preferred
- Experience with budget management, financial tracking and contract negotiations
- Demonstrated capability to successfully manage accurate records for 6-figure programs
- Solid experience with logistics involved with event planning and ability to manage clients
