Senior Customer Success Manager

CSG

Senior Customer Success Manager guiding strategic enterprise SaaS accounts for CSG, which helps companies connect customers with valued services. Driving adoption, retention, growth, and long-term customer success.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $109,464 - $175,139 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic accounts and driving customer success through tailored account plans and relationship building. Proficient in analyzing workflows and collaborating with cross-functional teams to enhance customer satisfaction and achieve revenue growth.

Highest-signal resume keywords

Strategic Account ManagementCustomer Success PlanningEnterprise SaaS SupportRevenue Growth AchievementStakeholder Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningWorkflow AnalysisCustomer Health Metrics MonitoringUtilization and Adoption StrategiesProblem Resolution

Soft Skills

Thought LeadershipConsultationCollaborationCustomer Satisfaction FocusCommunication

Tools & Technologies

CSG Customer Experience Product SuiteSaaS Solutions

Industry Keywords

HealthcareFinancial ServicesRetailCable & Telco

About the role

Key responsibilities & impact

Manage a portfolio of strategic accounts with complex program and technical requirements.
Provide thought leadership and consultation to maximize customer investment in CSG.
Understand customers’ expected outcomes and build relationships with key stakeholders.
Construct and execute strategic account plans that drive customer success, retention, and growth.
Monitor customer health metrics and recommend actions to increase utilization and adoption of CSG’s Customer Experience product suite.
Act as an escalation point for reported or identified issues and operational services impacting events.
Collaborate with finance, product management, and technical teams on implementation and ongoing support of CSG’s CX solution portfolio.
Serve as the primary services point of contact for strategic customers.
Develop tailored customer success plans to drive adoption, usage, and value realization.

Requirements

What you’ll need

Bachelor’s degree or equivalent education/experience.
Experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail and/or Cable & Telco.
Ability to analyze workflow, evaluate systems, and formulate plans.
Proven track record of building and maintaining strong customer satisfaction.
Proven track record of achieving revenue growth targets.
Ability to travel up to 25% to customer sites or as the portfolio requires.
Proficient in English in a business environment.

Benefits

Comp & perks

Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
Bonus opportunity