Senior Group Manager, Product Management – Merchant and Partner Onboarding

CSG

Sr./Group Product Manager driving product strategy and enhancing onboarding solutions at CSG. Collaborating with cross-functional teams to increase adoption and revenue for the business.

Posted 5/16/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $119,837 - $191,736 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Be involved in the product throughout all stages of the lifecycle, including conception, definition, development, release, and post-release activities.
Gather and analyze data on new product ideas, evaluating financial viability and market potential.
Partner with product development teams on new products and enhancements to existing solutions.
Ensure achievement of strategic product objectives.
Play a proactive role in product planning and design to differentiate offerings from competitors.
Collaborate closely with training, sales, customer support, and product support teams on product positioning, demos, and training materials.
Identify market needs and opportunities to enhance merchant and partner onboarding experience and create execution plans to capitalize on these opportunities.
Remain connected to customers to ensure Onboarding experience continues to evolve in line with market needs and company revenue and profitability goals.
Manage and report on the key metrics for the initiatives associated with Merchant and Partner Onboarding experience
Partner with sales, marketing, and operations to develop our strategic go-to-market approach, roadmaps, etc.
Work with R&D and Operations teams via the Epic intake processes to create operationally sound products and ensure product availability
Partner with R&D and developers to enhance/evolve onboarding experience in line with overall product roadmap and vision
Lead and mentor a small team, including Product Managers and Associate Product Managers.

Requirements

What you’ll need

Bachelor’s degree in Computer Science, related field or equivalent experience
8+ years of product management experience, including ownership of product strategy, roadmap prioritization, and delivery in a cross-functional environment.
Excellent stakeholder management and communication skills; able to synthesize complex topics and drive decisions across diverse audiences.
Strong product craftsmanship: roadmap prioritization, requirement definition, acceptance criteria, and end-to-end lifecycle ownership.
Hands-on experience with Design Thinking, Lean product management, and experimentation methods (e.g., hypothesis-driven development, MVPs, A/B tests).
Detail-oriented with strong organizational skills; able to manage multiple priorities, dependencies, and timelines with high quality.
Analytical and data-informed decision making; ability to define KPIs, interpret insights, and measure product outcomes.
Demonstrated success influencing senior stakeholders, making data-informed tradeoffs, and leading/coaching other Product Managers (directly or through mentorship).
Experience writing SQL queries and end-to-end management of Power BI reports and dashboards
Ability to read, write, speak, and understand English in a professional business environment.

Benefits

Comp & perks

Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementroadmap prioritizationrequirement definitionacceptance criteriaDesign ThinkingLean product managementhypothesis-driven developmentMVPsA/B testsSQL

Soft Skills

stakeholder managementcommunication skillsorganizational skillsanalytical decision makinginfluencing senior stakeholdersmentorshipsynthesizing complex topicsmanaging multiple prioritiesdriving decisionsdetail-oriented

Certifications

Bachelor’s degree in Computer Science