CSG

Business Consultant

CSG

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

Tech Stack

ServiceNow

About the role

  • Lead and facilitate workshops to gather, validate and refine business and functional requirements
  • Foster strong relationship with client stakeholders by understanding their pain points and business needs
  • Drive clarity in complex problem spaces and navigate ambiguity to guide stakeholders towards actionable problem statements
  • Actively manage customer engagement and expectations throughout the project lifecycle to ensure alignment on scope, priorities and deliverables
  • Translates business requirements to technical requirements while balancing them between what’s technically feasible and financially and functionally reasonable
  • Serve as a trusted advisor to client stakeholders by providing sound consulting guidance related to best practices and industry standards adoption
  • Develop in-depth knowledge of CSG system capabilities and features to ensure solution design align with platform strengths and constraints
  • Gain hands-on experience in solution configuration to effectively implement, demonstrate and validate proposed business solutions
  • Dive deep into the telecommunications industry to build expertise across markets, products, sales, delivery and operations
  • Contribute to the quote-to-billing solution design including product catalog definition, the pricing and costing structure
  • Design high-level business processes aligned with end-to-end fulfilment journey of telco products
  • Liaise with technical teams to ensure technical design and solution configurations are aligned with business requirements
  • Support system integrations across the quote-to-billing journey
  • Coach and mentor junior analysts to ensure consistency and quality of deliverables across the team
  • Contribute to continuous improvement initiatives within the BA methodology and toolkit.

Requirements

  • Ability to use exceptional communication skills to manage client expectations through workshop and feedback sessions
  • Ability to summarise solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback and approvals
  • Ability to constructively and confidently challenge client requests that fall outside of scope or viability considering technical feasibility, delivery timelines and cost implications
  • Strong telco industry and product knowledge
  • Ability to learn complex enterprise systems and translate system capabilities into business solutions.
  • Desirable Experience in product catalogue, CPQ or order management
  • Hands-on experience with configuration driven systems (Salesforce, ServiceNow, Siebel, etc)
  • Exposure to TM Forum standards and TM Forum Open APIs
  • Experience working in enterprise and/or wholesale telco segments
  • Familiar with UI/UX design.
Benefits
  • If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com.
  • CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
solution configurationbusiness requirements analysistechnical requirements translationquote-to-billing solution designproduct catalog definitionpricing structure designsystem integrationUI/UX designCPQorder management
Soft skills
communication skillsclient managementproblem-solvingstakeholder engagementmentoringcoachingworkshop facilitationconstructive feedbackconsulting guidancecontinuous improvement