Operations Manager – AI & Automation
CSG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead the daily operations of the AI team, including team meetings, workflows, and communication.
- Manage HR responsibilities such as performance reviews, talent development, coaching, and hiring.
- Oversee project planning, sprint execution, backlog management, and work prioritization.
- Ensure delivery commitments are met through clear roles, resource alignment, and proactive risk management.
- Develop and maintain project plans, dashboards, and reporting mechanisms for stakeholders and leaders.
- Serve as a central communication point for project status, risks, and escalations across the organization.
Requirements
- Bachelor’s degree Computer Science, Information Technology, Management, or related field.
- 6+ years of experience in project/program management, operations leadership, or technology team management.
- Proven experience managing delivery in Agile, DevOps, or hybrid environments.
- Strong skills in team leadership, coaching, performance management, and conflict resolution.
- Excellent organizational and planning skills with a track record of delivering complex technical projects.
- Ability to communicate effectively at all levels—from engineers to executives.
Benefits
- If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com.
- CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementAgileDevOpsperformance managementbacklog managementrisk managementproject planningreporting mechanismssprint executiontalent development
Soft skills
team leadershipcoachingconflict resolutionorganizational skillsplanning skillscommunication skills