CSG

Senior Program Manager – Strategic Programs

CSG

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇵🇹 Portugal

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Job Level

Senior

Tech Stack

PMP

About the role

  • Leading and managing internal strategic initiatives across the business, including business change and transformation programs
  • Highly complex, cross-functional programs delivery with matrix management of other Project Managers within the same project or multiple workstreams
  • Develop and execute end-to-end delivery strategies, ensuring alignment across all project functions and stakeholders
  • Guide and manage complex transformation projects or workstreams within large-scale programs
  • Define and implement program approaches and plans, coordinating multiple projects, vendors, and delivery teams
  • Track KPIs, benefits, and program integration while facilitating PI (Program Increment) planning
  • Create or approve project initiation documentation, delivery approaches, and success criteria
  • Contribute to the project or program delivery strategy
  • Deliver projects within agreed scope, budget, and timelines while managing risks, issues, and quality standards
  • Implement delivery practices and methodologies; facilitate workshops, meetings, and requirement-gathering sessions
  • Stay close to technical and functional details, ensuring alignment between business and technical requirements
  • Develop and execute stakeholder communication plans; facilitate senior-level discussions and governance meetings
  • Create and manage project budgets
  • Proactively identify and address delivery challenges, dependencies, and change management needs
  • Drive continuous improvement initiatives within the Delivery Practice or CSG, enhancing efficiency and best practices
  • Mentor and collaborate with less experienced Project Managers to support skill development and project success

Requirements

  • Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience
  • Overall 10+ years of professional experience, including 5+ years in program management
  • Proven business acumen coupled with strong skills in organizational change management and communications
  • Strong knowledge of project management methodologies (Agile, Waterfall, etc.) and tooling (MS Project, Jira, Confluence, ADO etc.)
  • Relevant certifications (e.g., PMP, PRINCE2, or Agile certifications)
  • A seasoned project or delivery professional with strong expertise in managing large, complex, and multi-functional projects or workstreams
  • A collaborative leader who excels at coordinating cross-functional teams and stakeholders to ensure seamless execution
  • An organized and detail-oriented individual skilled in managing multiple project components, timelines, and deliverables
  • Proven ability to lead and manage internal strategic programs across multiple business units.
Benefits
  • Work from Home, in-office, or hybrid
  • Employee Belonging Groups
  • Healthcare: Dental, Medical
  • Paid Vacation, Volunteer, and Holiday Time Off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
program managementorganizational change managementproject management methodologiesAgileWaterfallKPI trackingbudget managementdelivery strategiesrisk managementcontinuous improvement
Soft skills
leadershipcollaborationcommunicationorganizational skillsdetail-orientedmentoringstakeholder managementproblem-solvingfacilitationstrategic thinking
Certifications
PMPPRINCE2Agile certifications