Senior Engagement Manager
CSG
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
Tech Stack
PMP
About the role
- Planning, executing, and implementing multiple complex projects or larger program functions
- Monitoring broader program objectives, goals, costs, risks, and deadlines
- Coordinating technical and non-technical resources and stakeholders
- Creating or approving project initiation documents
- Delivering the project within the allocated budget, scope, and time
- Managing risks and issues, ensuring quality standards
- Facilitating workshops and meetings, gathering requirements
- Creating and executing communication plans
- Tracking project delivery to budget
- Mentoring and collaborating with less experienced project managers
Requirements
- Bachelor's Degree/ Prince 2 or PMI PMP certification, SAFe RTE, SAFe SPC
- Experience supporting enterprise SaaS customers in Healthcare, Financial Services, Retail and/or Cable & Telco.
- 5+ years both PM and delivery management experience with demonstrable experience in leading/guiding teams in a matrix environment.
- Proficiency in English in a business environment.
- Deep understanding of CX principles, methodologies, and best practices, with a focus on driving customer satisfaction and loyalty.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal stakeholders at all levels.
- Strong presentation skills, with the ability to clearly convey complex information to diverse audiences.
- Experience with Contact Center operations, Telephony, Conversational AI and IVR systems a plus.
- Proficiency in project management tools (e.g. Jira, ADO, Power BI) and methodologies (e.g., Agile, Scrum).
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Healthcare: Dental, Medical, and Vision
- Paid Vacation, Volunteer, and Holiday Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementdelivery managementrisk managementcustomer experience (CX) principlesAgile methodologyScrum methodologyrequirements gatheringbudget trackingmentoringstakeholder management
Soft skills
communication skillsinterpersonal skillspresentation skillscollaborationrapport buildingleadershiporganizational skillsproblem-solvingfacilitationteam guidance
Certifications
Bachelor's DegreePrince 2 certificationPMI PMP certificationSAFe RTE certificationSAFe SPC certification