Systems Engineer

• Develop functional system knowledge of CSG’s next set of Customer Experience solutions.
• Conduct independent research on system issues and potential solutions using SQL queries, data analysis, reviewing logs, system testing, and collaboration with developers and testers
• Lead Solution interactions w/ other CSG and client technical teams including platform teams (DBAs, Networking, Security, etc) and partner application teams.
• Manage technical projects by working with partners to define success, determine approach, set milestones, and track execution and progress.
• Collaborate with Product Management to prioritize the product roadmap and champion the features which will provide the most value
• Serve as the voice of the customer for the team and approves overall solutions
• Consolidate requests, designs, and technical research to create well-defined and well documented requirements and acceptance criteria
• Define user stories, prioritize team backlog, and present new product stories in Iteration Planning
• Partner with other CSG teams and clients to define, and flesh out solutions to complex business problems
• Document solutions and functionality for various, distinct audiences
• Break projects down into executable components based on dependencies

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