CSG

Senior Systems Analyst / Product Owner

CSG

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $86,433 - $138,294 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Develop functional system knowledge of CSG’s next set of Customer Experience solutions.
  • Conduct independent research on system issues and potential solutions using SQL queries, data analysis, reviewing logs, system testing, and collaboration with developers and testers
  • Lead Solution interactions w/ other CSG and client technical teams including platform teams (DBAs, Networking, Security, etc) and partner application teams.
  • Manage technical projects by working with partners to define success, determine approach, set milestones, and track execution and progress.
  • Collaborate with Product Management to prioritize the product roadmap and champion the features which will provide the most value
  • Serve as the voice of the customer for the team and approves overall solutions
  • Consolidate requests, designs, and technical research to create well-defined and well documented requirements and acceptance criteria
  • Define user stories, prioritize team backlog, and present new product stories in Iteration Planning
  • Partner with other CSG teams and clients to define, and flesh out solutions to complex business problems
  • Document solutions and functionality for various, distinct audiences
  • Break projects down into executable components based on dependencies

Requirements

  • Have a bachelor’s degree in computer science or related field
  • Have 5+ years of experience working in a professional software development environment
  • Have 5+ years of experience working in an Agile / SAFe development environment and managing iteration-level deliverables
  • Have proven experience documenting technical details such as data flow diagrams or system integrations as well as document functional requirements in terms of user acceptance criteria
  • Have experience conducting technical analysis and research independently using SQL, log data, application testing, reviewing documentation, etc.
  • Can work in a fast-paced environment with tight deadlines
  • Are proficient in English in a business environment.
Benefits
  • Work from Home
  • Employee Belonging Groups
  • Healthcare: Dental, Medical, and Vision
  • Paid Vacation, Volunteer, and Holiday Time Off
  • And so much more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLdata analysissystem testingtechnical documentationAgileSAFeuser acceptance criteriadata flow diagramsapplication testingproject management
Soft skills
collaborationcommunicationleadershipproblem-solvingprioritizationcustomer advocacytime managementadaptabilityattention to detailindependent research
Certifications
Bachelor's degree in computer science
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