Develop functional system knowledge of CSG’s next set of Customer Experience solutions.
Conduct independent research on system issues and potential solutions using SQL queries, data analysis, reviewing logs, system testing, and collaboration with developers and testers
Lead Solution interactions w/ other CSG and client technical teams including platform teams (DBAs, Networking, Security, etc) and partner application teams.
Manage technical projects by working with partners to define success, determine approach, set milestones, and track execution and progress.
Collaborate with Product Management to prioritize the product roadmap and champion the features which will provide the most value
Serve as the voice of the customer for the team and approves overall solutions
Consolidate requests, designs, and technical research to create well-defined and well documented requirements and acceptance criteria
Define user stories, prioritize team backlog, and present new product stories in Iteration Planning
Partner with other CSG teams and clients to define, and flesh out solutions to complex business problems
Document solutions and functionality for various, distinct audiences
Break projects down into executable components based on dependencies
Requirements
Have a bachelor’s degree in computer science or related field
Have 5+ years of experience working in a professional software development environment
Have 5+ years of experience working in an Agile / SAFe development environment and managing iteration-level deliverables
Have proven experience documenting technical details such as data flow diagrams or system integrations as well as document functional requirements in terms of user acceptance criteria
Have experience conducting technical analysis and research independently using SQL, log data, application testing, reviewing documentation, etc.
Can work in a fast-paced environment with tight deadlines
Are proficient in English in a business environment.
Benefits
Work from Home
Employee Belonging Groups
Healthcare: Dental, Medical, and Vision
Paid Vacation, Volunteer, and Holiday Time Off
And so much more!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.