Product Support Technician, Tier 1 Support
The Home Depot
CitrixCloudDNSSMTP
Tier II Technical Support Analyst
CSCI Consulting
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cyber SecurityServiceNow
About the role
- CSCI is seeking a Tier II Technical Support Analyst to play a key role in ensuring the stability and performance of critical SDDC applications.\n
- This position delivers advanced technical and functional support, resolves complex issues escalated from Tier I, and collaborates with stakeholders to maintain seamless operations.\n
- The ideal candidate brings strong analytical skills, ServiceNow expertise, and a proactive approach to documentation and process improvement.
Requirements
- 3+ years of experience in technical support or systems analysis\n
- Proficiency in ServiceNow administration and workflow management\n
- Strong analytical and problem-solving skills\n
- Ability to collaborate with cross-functional teams\n
- ServiceNow System Administrator certification preferred\n
- Creativity and adaptability in problem-solving\n
- Ability to work with clients to understand their needs\n
- Strong organizational and time-management skills\n
- Excellent written and verbal communication skills\n
- Professional presence
