IT Support

• CSCI is looking for a Tier I Help Desk Support Specialist to deliver first-level technical and functional support for SDDC applications. This role is essential in promptly resolving customer issues, managing ticket tracking, and maintaining the knowledge base to support Tier I operations efficiently.
• Responsibilities
• Provide first-level technical and functional support for SDDC applications
• Respond to customer inquiries via phone, email, web, and fax
• Log, track, and resolve incidents using ServiceNow
• Maintain and update the Knowledge Database with accurate solutions
• Escalate unresolved issues to Tier II support as needed
• Monitor application health and report outages within 30 minutes
• Administer TEAMS user accounts (approve/disapprove/unlock)
• Maintain GFM Coordinator List and update within 2 business days of receipt
• Support GATES Water Port operations with Tier I access

Tier 1 Help Desk Support Specialist

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