Client Service Representative

CSC

Client Service Representative supporting CSC clients with domain names, DNS, digital certificates, and digital assets. Resolving inquiries and technical issues in a hybrid Logan service environment.

Posted 8/19/2026full-timeLogan • Utah • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while managing domain portfolios and digital assets. Proficient in troubleshooting technical issues and maintaining high service performance metrics in a fast-paced environment.

Highest-signal resume keywords

Client Relationship ManagementTroubleshooting Technical IssuesMicrosoft Office ProficiencyCustomer-Centric ExperienceBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Domain Name ManagementDigital Asset ManagementDNS TroubleshootingDigital Certificate ManagementBilling ResolutionAttention to DetailPerformance Metrics ManagementProblem-SolvingCritical ThinkingAdaptability to New Technology

Soft Skills

Effective CommunicationOrganizational SkillsTeam CollaborationIndependenceTenacity

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft Outlook

Industry Keywords

Client InquiriesNet Promoter ScoreDigital Brand ManagementPortfolio ManagementCustomer Service

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Respond promptly and accurately to client inquiries via chat, telephone, and email
Help customers manage portfolios of domain names and digital assets
Build and maintain client relationships by understanding unique client needs
Troubleshoot and resolve order requests and inquiries related to domain names, DNS, digital certificates, digital brand management, billing, and technical problems
Escalate unresolved or complex issues to appropriate teams and ensure timely follow-up and resolution
Develop and maintain in-depth knowledge of services, industry changes, and new product offerings
Assist DBS teams with client brand launches, projects, problem-solving, and troubleshooting
Meet or exceed client service performance metrics and support strong Net Promoter Score results
Partner with internal CSC teams to help keep clients' domain portfolios and digital assets secure

Requirements

What you’ll need

Experience working in a customer-centric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills, including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently and on a team
Proven organizational skills and ability to prioritize work under pressure in a fast-paced environment
Previous experience producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and co-workers
Bilingual skills are a plus
Ability to work Monday–Friday, 9am–6pm

Benefits

Comp & perks

Professional, engaging, and comprehensive training
On-the-job training
On-team mentor during onboarding
Collaborative team environment
Professional development and growth support
Complimentary access to Open Sesame
Monthly job-related recurrent training
Hybrid work schedule flexibility
Annual success-sharing bonuses or commission plans based on individual performance
Competitive and comprehensive benefits package
Annual leave
Tuition reimbursement
Referral bonuses
Support for colleagues with disabilities and accessibility resources