Systems Engineer

CSC

Systems Engineer providing Tier 2 support for CSC’s global financial-services applications. Diagnosing incidents, improving reliability, and coordinating releases across European locations.

Posted 8/11/2026full-timeAmsterdam • 🇳🇱 NetherlandsMid-LevelSenior💰 €45,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in Tier 2 application support, including troubleshooting, root cause analysis, and incident management. Proficient in collaborating with technical and non-technical stakeholders to enhance application reliability and operational efficiency.

Highest-signal resume keywords

Tier 2 Application SupportRoot Cause AnalysisSQL KnowledgeMonitoring Tools ExperienceITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Application ArchitectureDatabase ManagementAPI KnowledgeBatch ProcessingJob SchedulingTroubleshooting SkillsIncident ManagementTechnical DocumentationAutomation SupportOperational Readiness Assessment

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsOwnership and AccountabilityAbility to Manage Multiple Priorities

Tools & Technologies

Enterprise Monitoring ToolsLogging ToolsAlerting ToolsWindows Operating Systems

Certifications & Qualifications

Bachelor’s Degree in Computer ScienceITIL Foundation or HigherRelevant Technical Certifications

Industry Keywords

Financial ServicesRegulated EnvironmentApplication Support Best PracticesCompliance Standards

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
Act as an escalation point for application-related issues, ensuring timely resolution in line with SLAs and business priorities
Perform root cause analysis for recurring or high-severity incidents and document findings and corrective actions
Participate in major incident bridges, providing technical leadership and communication
Monitor application health, performance, and availability using enterprise monitoring tools
Identify trends and proactively address potential issues before they impact the business
Partner with infrastructure and platform teams to ensure systems are resilient, scalable, and secure
Support application releases, patches, and configuration changes, including validation and post-deployment monitoring
Review and assess changes for risk and operational readiness
Collaborate with GFS business users to understand application usage, pain points, and operational needs
Translate business issues into technical analysis and actionable remediation
Provide clear communication to technical and non-technical stakeholders
Create and maintain technical documentation, runbooks, and support procedures
Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
Identify opportunities to improve application reliability, supportability, and operational efficiency
Support automation efforts for monitoring, alerting, and routine operational tasks
Promote best practices in application support, security, and compliance

Requirements

What you’ll need

Strong experience supporting enterprise applications in a production environment
Solid understanding of application architecture and integrations
Knowledge of databases and SQL
Knowledge of Windows operating systems
Knowledge of APIs, batch processing, and job scheduling
Experience with monitoring, logging, and alerting tools
Ability to troubleshoot across application, infrastructure, and integration layers
Typically 3+ years in application support or a similar role
Proven experience in a Tier 2 or Tier 3 support function
Experience supporting systems in a financial services or regulated environment is strongly preferred
Strong analytical and problem-solving skills
Calm, methodical approach when working under pressure
Excellent written and verbal communication skills
Ability to manage multiple priorities and incidents concurrently
Strong sense of ownership and accountability
Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience
ITIL Foundation or higher
Relevant technical certifications in cloud, database, operating system, or application platforms are a plus
Additional background checks may be carried out
An original criminal record may be requested as evidence of integrity

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Excellent benefits
Annual leave
Tuition reimbursement
Referral bonuses
Competitive and comprehensive benefits package
Hybrid or remote work schedules as business needs allow and in alignment with local regulations
Support and resources for colleagues with disabilities
Global career opportunities