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Global Head – HR Service Delivery, Colleague Experience
CSCVice President of HR Service Delivery at CSC overseeing People & Culture services and transformation. Leading global HR operations to enhance employee experience and optimize service delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive HR leadership experience with a focus on global HR operations and service delivery. Proven ability to drive modernization through technology and process redesign while fostering a culture of collaboration and accountability.
Highest-signal resume keywords
Global HR OperationsService Delivery LeadershipProcess RedesignAutomation ImplementationExecutive Leadership Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll ManagementHR OperationsProject Management Office (PMO)Shared ServicesService Delivery Strategy
Soft Skills
CollaborationAccountabilityInnovation
Industry Keywords
Digital-First Service DeliveryTransformationGeographically Dispersed TeamsMatrixed Environments
About the role
Key responsibilities & impact- Lead the transformation toward a modern, scalable, and digital-first service delivery model (e.g., shared services, automation, AI-enabled processes).
- Ensure delivery excellence across all services with a focus on on-time, compliant, and high-quality outcomes.
- Define and execute a cohesive global HR service delivery strategy aligned to enterprise and business unit priorities.
- Champion modernization of HR service delivery through technology, automation, and process redesign.
- Foster a culture of accountability, collaboration, and innovation.
Requirements
What you’ll need- 15+ years of progressive HR leadership experience, including significant experience in global HR operations or service delivery roles.
- Proven track record leading large-scale, global service delivery or shared services organizations.
- Deep expertise in multiple areas: payroll, HR operations, PMO, and facilities.
- Experience working with executive leadership teams and influencing enterprise strategy.
- Demonstrated success leading geographically dispersed teams in complex, matrixed environments.
Benefits
Comp & perks- annual success sharing bonuses or commission plans based on individual performance
- range of support to colleagues with disabilities
- hybrid or remote work schedules in alignment with local regulations