Client Success Manager

CSC

Client Success Manager in Digital Brand Services interacting with Fortune 1000 companies. Building relationships and providing strategic insights for global brand growth and protection.

Posted 7/15/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Account Management with a focus on building relationships with B and C-Level Executives, providing strategic insights, and ensuring customer satisfaction. Proficient in negotiation, analytical problem-solving, and effective communication to drive client success.

Highest-signal resume keywords

B2B Account ManagementClient Relationship ManagementSalesforce CRM ExperienceNegotiation SkillsAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBudget ProjectionsContract NegotiationClient PresentationsSales Lead Generation

Soft Skills

Excellent Communication SkillsOrganizational SkillsProactive ThinkingTeam CollaborationCustomer Service Dedication

Tools & Technologies

Salesforce CRMMicrosoft Teams

Industry Keywords

B and C-Level ExecutivesIntellectual PropertyDomain NameBrand ProtectionSSLDNS HostingPhishing

Tech Stack

Tools & technologies

DNS

About the role

Key responsibilities & impact

Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
Proactively educate clients about industry developments and potential impacts to their business and online strategy;
Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
Serve as primary point of contact for account, and partner with CSC operational teams to ensure all requests and projects are completed on time and on budget;
Manage customer relationships to ensure retention and satisfaction in assigned accounts;
Partner with Sales to develop and execute on account plans;
Identify and help develop additional client contacts within assigned accounts:
Identify and generate new Sales leads;
Provide budget projections and conduct contract and price negotiations for assigned accounts;
Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams;
Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system;
Keep up to date on industry news;
Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars;
Sharing sales, product knowledge and ideas with other team members

Requirements

What you’ll need

3+ years B2B Account Management experience
Comfort and experience working with B and C-level executives
A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
Excellent analytical and problem-solving skills
Ability to think proactively and strategically to meet the clients’ needs
Relentless dedication to outstanding customer service
Ability to handle escalated client issues with a steady hand
Excellent communication and organizational skills (verbal and written), as well as ability to think quick on your feet
Strong negotiation skills and business acumen
Quick learner with a demonstrated passion for technology and the Internet ecosystem
Ability to work as part of a team and collaborate effectively with colleagues
Salesforce CRM experience preferred, but not required
Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
Multi-lingual preferred, but not required

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Support for colleagues with disabilities
Flexible working hours
Hybrid work arrangements in alignment with local regulations