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Client Service Representative
CSCCustomer Service Representative handling Litigation Management inquiries for legal and corporate clients in Wilmington, DE. Responsible for document research and effective client communication in a fast-paced environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and attention to detail while effectively managing time and prioritizing tasks. Proficient in legal document review and analysis, with the ability to navigate multiple databases and utilize tools like Salesforce and MS Office.
Highest-signal resume keywords
Customer Service SkillsLegal Document ReviewResearch SkillsSalesforce ExperienceMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Legal Document ReviewResearch SkillsMS Office ProficiencySalesforce Experience
Soft Skills
Attention to DetailTime ManagementProblem-SolvingPrioritization
Tools & Technologies
SalesforceMS OfficeOutlookExcelWord
About the role
Key responsibilities & impact- Building relationships with our clients to better understand their unique needs and concerns
- Responding to customer inquiries in a professional, accurate, and in a timely fashion
- Responding to customer inquiries via Outlook, Salesforce, or phone
- Navigating quickly between multiple databases quickly and accurately
- Fulfilling requests and answering questions for internal customers
- Review and process of legal documents
- Research and analysis of legal documents
Requirements
What you’ll need- High attention to detail and accuracy
- Strong prioritization and time management skills
- Strong Customer Service Skills
- Problem-solving skills
- Strong research skills
- Strong computer skills and proficiency in MS Office: Word, Outlook, Excel
- Salesforce Experience a plus
- Energetic self-starter who thrives in a fast-paced, team-oriented environment
Benefits
Comp & perks- Competitive and comprehensive benefits package
- Annual leave
- Tuition reimbursement
- Referral bonuses
- Global career opportunities
- Accessibility support for colleagues with disabilities