Team Leader, Client Service

CSC

Team Leader supervising Client Service professionals leading a team in Wilmington. Engaging team members for optimal performance and ensuring quality customer service in business licensing.

Posted 7/2/2026full-timeWilmington • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Create an inspiring team environment with an open communication culture
Develop key performance indicators and set clear team goals
Delegate tasks effectively and set deadlines
Oversee day-to-day operations
Monitor team performance and conduct performance reviews
Handle customer complaints and address escalations with customers
Design and implement process and operational policies
Full spectrum of employee management, development, and training
Motivate team members to achieve objectives
Discover training needs and providing coaching
Listen to team members’ feedback and resolve any issues or conflicts
Recognize high performance and rewarding accomplishments
Ensure the highest levels of productivity, service, and client satisfaction levels
Organize team-building activities

Requirements

What you’ll need

5 years of leadership experience, preferably in a customer service and compliance industry
A proven history of successfully mentoring and developing employees
In-depth knowledge of developing and utilizing performance metrics
Proficiency with MS Office, especially Excel
Tremendous written and verbal communication skills
Organizational and time management skills
Decision-making skills
Excellent change management skills
Strong analytical and problem-solving skills
Attention to detail

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Performance MetricsEmployee DevelopmentOperational PoliciesTask DelegationTime Management

Soft Skills

Written CommunicationVerbal CommunicationOrganizational SkillsAnalytical SkillsProblem-Solving Skills