Systems Engineer

CSC

Systems Engineer responsible for application support and performance in a financial services setting. Handling Tier 2 incidents and collaborating with teams to improve application reliability.

Posted 6/22/2026full-timeBangalore • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudSQL

About the role

Key responsibilities & impact

Provide Tier 2 support for GFS applications, including investigation, diagnosis, and resolution of complex incidents not resolved at Tier 1
Perform technical troubleshooting across application, integration, and infrastructure layers
Apply documented workarounds and known fixes
Ensure incidents are accurately documented, updated, and resolved in line with SLAs
Participate in major incident response, supporting diagnosis and recovery activities
Assist with root cause analysis by gathering logs, metrics, and technical evidence
Monitor application health, performance, and availability using enterprise monitoring tools.
Investigate alerts and performance degradations and take corrective action where appropriate
Support application releases, patches, and configuration changes, including validation and post‑deployment monitoring
Review and assess changes for risk and operational readiness
Work closely with GFS business users to understand issues and provide timely updates
Partner with Senior Systems Engineers, developers, and infrastructure teams to resolve incidents and implement fixes
Provide clear, concise communication to both technical and non‑technical stakeholders
Create and maintain technical documentation, runbooks, and support procedures
Contribute to knowledge articles to improve Tier 1 resolution rates and reduce incident volumes
Build deeper expertise in supported applications, integrations, and business processes
Identify opportunities to improve monitoring, alerting, and operational procedures
Progressively take on more complex issues and responsibilities under senior guidance

Requirements

What you’ll need

Experience supporting enterprise applications in a production environment
Working knowledge of: Application architectures and integrations
Databases (SQL querying and basic analysis)
Windows operating systems
Logging, monitoring, and alerting tools
Ability to troubleshoot issues methodically and escalate with clear technical context
Typically 3–5 years of experience in application support
Demonstrated experience operating in a Tier 2 support function
Experience supporting systems in a financial services or regulated environment is preferred
Strong analytical and problem-solving skills
Calm, methodical approach when working under pressure
Excellent written and verbal communication skills
Ability to manage multiple priorities and incidents concurrently
Proven experience in a Tier 2 or Tier 3 support function
Experience supporting systems in a financial services or regulated environment is strongly preferred
Bachelor’s degree in computer science, Information Systems, or a related field, or equivalent experience
ITIL Foundation or higher
Relevant technical certifications (cloud, database, OS, or application platforms) are a plus

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Range of support to colleagues with disabilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Tier 2 supporttechnical troubleshootingSQL queryingapplication architecturesintegrationWindows operating systemslogging toolsmonitoring toolsalerting toolsroot cause analysis

Soft Skills

analytical skillsproblem-solving skillscommunication skillsmethodical approachability to manage multiple prioritiescalm under pressurecollaborationclear communicationdocumentation skillsattention to detail

Certifications

ITIL Foundationcloud certificationsdatabase certificationsoperating system certificationsapplication platform certifications