Assistant Manager, Data Quality

CSC

Assistant Manager overseeing litigation management and document processing for clients in a hybrid work environment. Ensuring operational excellence, compliance, and client satisfaction through effective leadership and strategy.

Posted 6/15/2026full-timeChennai • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Own and align departmental mission, strategy, and roadmap with organizational goals.
Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
Design and implement process and operational policies to drive efficiency and scalability.
Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
Maintain the highest levels of accuracy and operational excellence across all deliverables.
Drive a strong “first-time-right” culture to minimize rework and errors.
Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients.
Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards.
Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities.
Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. Manage inventory, compliance timelines, documentation, and operational controls.
Handle customer complaints and manage client escalations effectively.
Ensure adherence to SLA commitments.
Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
Allocate workload effectively to ensure SLA adherence and operational balance.
Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
Conduct performance reviews and provide structured feedback.
Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.

Requirements

What you’ll need

Minimum 8–10 years of experience in business operations, licensing, compliance, or customer service environments.
At least 3+ years of leadership experience, preferably in customer service or regulatory operations.
Bachelor’s degree in Commerce, Business, or related field.
Proven track record of mentoring and developing employees.
Experience managing SLA-driven environments and performance metrics.
Experience handling cross-jurisdictional operations is preferred.
Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy.
Proficiency in Microsoft Office Suite:
Advanced Microsoft Excel
PowerPoint
SharePoint
Experience in reporting, query handling, and management presentations.
Strong process documentation and reporting skills.
Excellent organizational and time management skills.
Strong decision-making and problem-solving capabilities.
Effective stakeholder management skills.
Excellent written and verbal communication skills.
High attention to detail.
Strong change management capability.
Flexible to work beyond stipulated working hours when required.
Strong ownership mindset with end-to-end accountability.
Client-first orientation with a focus on service excellence.

Benefits

Comp & perks

Annual leave
Tuition reimbursement
Referral bonuses
Success Sharing, bonuses, or commission plans based on role and individual performance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business operationslicensingcompliancecustomer serviceperformance metricsprocess documentationreportingdata analysisSLA managementKPI monitoring

Soft Skills

leadershipmentoringorganizational skillstime managementdecision-makingproblem-solvingstakeholder managementcommunicationattention to detailchange management