Head of Client Product – Financial Institutions

CSC

Head of Client Product responsible for financial institutions' strategy across EMEA. Leading product development and market positioning for banks and near-banks.

Posted 6/9/2026full-timeLondon • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Own the end-to-end client product segment strategy for Financial Institutions across EMEAglobally (banks and near-banks including trust, securitisations, aviation finance, insurance, pensions, and related structures)
Define the segment’s strategic architecture, including product positioning, value proposition, service scope, and go-to-market priorities
Partner with commercial and finance stakeholders to contribute to CSC’s pricing model for the segment, including value-based packaging and commercial guardrails
Drive market insight and competitive intelligence to identify growth opportunities, client pain points, and emerging regulatory/operating trends
Lead product development and enhancement initiatives, from concept to launch, ensuring readiness across sales, delivery, risk, and technology
Provide senior support on complex mandates, proposals, and solution design, acting as accountable product owner and escalation point
Ensure strong global client delivery by defining and governing the target operating model, including handoffs, controls, and service standards
Build a sustainable relationship coverage structure with clear ownership across product, sales, and delivery stakeholders, enabling consistent client outcomes
Represent CSC externally as a credible product voice through client meetings, industry engagement, and thought leadership contributions

Requirements

What you’ll need

Proven progressive experience in financial institutions servicing and/or product leadership (e.g., banking, fiduciary, structured finance, insurance, pensions, corporate services, asset servicing, or adjacent professional services)
Strong working knowledge of banks and near-banks operating models and client expectations, including trust, securitisations, aviation finance, insurance, and pensions
Proven ability to translate market insight into product strategy, service design, and commercial outcomes (growth, retention, margin discipline)
Experience supporting complex client mandates, including multi-jurisdictional structures and tailored operating requirements
Demonstrated leadership across cross-functional stakeholders (sales, delivery, operations, technology, risk, legal, finance) with clear accountability and governance
Strong executive communication skills, including the ability to present credibly to senior client stakeholders and internal leadership
Fluency in English.

Benefits

Comp & perks

CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.

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Applicant Tracking System Keywords

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Hard Skills & Tools

product strategyservice designmarket insightcompetitive intelligenceproduct developmentpricing modelvalue-based packagingoperating modelclient outcomessolution design

Soft Skills

leadershipcommunicationstakeholder managementrelationship buildingaccountabilitygovernancepresentation skillscollaborationproblem-solvingstrategic thinking