Assistant Manager – Data Quality

CSC

Assistant Manager overseeing Service of Process, ensuring operational excellence and compliance for legal document management. Leading a team to manage legal documents' processing and client satisfaction.

Posted 6/8/2026full-timeBangalore • 🇮🇳 IndiaSeniorLeadWebsite

About the role

Key responsibilities & impact

Own and align departmental mission, strategy, and roadmap with organizational goals.
Ensure smooth functioning of the team through effective planning, organizing, and controlling activities.
Design and implement process and operational policies to drive efficiency and scalability.
Ensure all processes are audit-compliant and adhere to defined guidelines and controls.
Maintain the highest levels of accuracy and operational excellence across all deliverables.
Drive a strong “first-time-right” culture to minimize rework and errors.
Manage the end-to-end processing and delivery of litigation-related documents, including lawsuits, garnishments, and court orders etc. received on behalf of clients.
Ensure timely review, validation, tracking, and forwarding of legal documents in accordance with regulatory requirements, client expectations, and internal service standards.
Collaborate with cross-functional teams, registered agent offices, and stakeholders to maintain accurate records and ensure seamless handling of legal service of process activities.
Monitor operational performance, mitigate compliance and legal risks, and drive continuous process improvements to enhance efficiency, accuracy, and client satisfaction. Manage inventory, compliance timelines, documentation, and operational controls.
Handle customer complaints and manage client escalations effectively.
Ensure adherence to SLA commitments.
Coordinate and complete tasks with team members within stipulated timelines.
Work across global time zones as per project and jurisdictional requirements.
Ensure highest levels of productivity, service quality, and client satisfaction.
Define, measure, and monitor Key Performance Indicators (KPIs) for team and individual performance.
Allocate workload effectively to ensure SLA adherence and operational balance.
Create and share MIS reports (weekly, fortnightly, monthly) using Excel, PowerPoint, and SharePoint.
Conduct performance reviews and provide structured feedback.
Recognize and reward high performance.
Proactively report and respond to operational issues and drive them to resolution.
Lead, mentor, and develop a high-performing team fostering productivity and collaboration.
Manage the full employee lifecycle including hiring, onboarding, training, development, and retention.
Identify training needs and provide structured coaching.
Motivate team members to achieve objectives.
Listen to team feedback and resolve issues or conflicts constructively.
Organize team-building activities to strengthen engagement and collaboration.
Collaborate closely with Market, Technology, Product, and other CLS teams from ideation to execution.
Manage stakeholders across jurisdictions effectively.
Present findings, operational updates, and performance metrics to management.
Ensure strong communication and alignment across business units.

Requirements

What you’ll need

Minimum 8–10 years of experience in business operations, licensing, compliance, or customer service environments.
At least 3+ years of leadership experience, preferably in customer service or regulatory operations.
Bachelor’s degree in Commerce, Business, or related field.
Proven track record of mentoring and developing employees.
Experience managing SLA-driven environments and performance metrics.
Experience handling cross-jurisdictional operations is preferred.
Strong analytical skills with the ability to collect, organize, and interpret operational data with accuracy.
Proficiency in Microsoft Office Suite:
Advanced Microsoft Excel
PowerPoint
SharePoint
Experience in reporting, query handling, and management presentations.
Strong process documentation and reporting skills.
Excellent organizational and time management skills.
Strong decision-making and problem-solving capabilities.
Effective stakeholder management skills.
Excellent written and verbal communication skills.
High attention to detail.
Strong change management capability.
Flexible to work beyond stipulated working hours when required.
MBA (preferred).
Strong ownership mindset with end-to-end accountability.
Client-first orientation with a focus on service excellence.
Operational discipline and compliance mindset.
Ability to balance performance management with people leadership.
Strong stakeholder relationship management skills.

Benefits

Comp & perks

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
Annual leave
Tuition reimbursement
Referral bonuses
Hybrid or remote work schedules in alignment with local regulations.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business operationslicensingcompliancecustomer serviceperformance metricsanalytical skillsprocess documentationreportingSLA managementcross-jurisdictional operations

Soft Skills

leadershipmentoringorganizational skillstime managementdecision-makingproblem-solvingstakeholder managementcommunication skillsattention to detailchange management

Certifications

Bachelor's degreeMBA (preferred)