Technical Writer

CSC

Technical Writer creating and managing training materials for Software Trainers at CSC. Collaborating with subject matter experts to produce high-quality documentation.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $69,575 - $84,117 per yearWebsite

About the role

Key responsibilities & impact

Work with our team of Technical Software Trainers to write new content and confirm integrity of training materials in the product training repository.
Create customer communications that deliver content through a wide range of target audiences.
Create, edit, update, and manage training guides, eLearning courses, knowledge exams, training videos, certification documents, and case studies for Licensing and Tax software products.
Own the end-to-end lifecycle of 90+ training assets, with library expansion as a key priority.
Gather complex technical data and translate it into accurate, easy-to-understand content for a wide range of target audiences.
Edit, clarify, and proofread documents written by peers and subject matter experts in a timely manner.
Collaborate with SMEs, product managers, trainers, and instructional designers across US time zones to gather source material and ensure accuracy.
Participate across multiple platforms to ensure all documentation needs are met.
Build and maintain strong customer and stakeholder relationships through clear, professional communication.

Requirements

What you’ll need

Minimum of three years of experience writing or editing technical documents.
Four-year degree or certification in technical communication or a related field.
Experience using Microsoft Word, Adobe Acrobat, and image editing software (e.g., SnagIt).
Experience using SharePoint and similar platforms for documentation management.
Excellent written and verbal communication skills, with a strong command of professional American English.
Excellent time management and organizational skills with strong attention to detail.
Ability to learn new software applications quickly and work effectively with minimal supervision in a dynamic environment.
Ability to maintain focus and produce written content at the computer for extended periods.
Strong interpersonal skills, with the ability to adapt communication style to diverse stakeholders and use diplomacy and mediation to accomplish objectives.

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance.
Flexible working hours.
Remote work options in alignment with local regulations.
A range of support to colleagues with disabilities, ensuring necessary resources to thrive in their roles.
Tuition reimbursement.
Referral bonuses.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical writingeditingcontent creationeLearning developmentknowledge examstraining guidesproofreadingdocumentation managementcustomer communicationscontent translation

Soft Skills

written communicationverbal communicationtime managementorganizational skillsattention to detailinterpersonal skillsadaptabilitydiplomacymediationcollaboration

Certifications

degree in technical communicationcertification in technical communication