Brand Protection Success Manager

CSC

Brand Protection Success Manager working with large brands to deliver goal-driven programs using cutting-edge tools. Building lasting relationships and ensuring customer success through dynamic strategies.

Posted 5/27/2026full-timeWilmington • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Work with some of the largest and most prominent brands, ensuring we deliver a dynamic, results-driven program.
Leverage cutting-edge tools and a global support network to provide daily value.
Establish a smooth customer journey and supply both near-term solutions and long-range strategies.
Secure our customers’ success and build lasting relationships.
Primary point of contact for large Brand Protection, Anti-Fraud, and Enforcement customers.
Responsible for day-to-day tactical coordination and support.
Assist the Strategic Account Manager with service renewal.
Monitor and review tools and process utilized and recommend changes as appropriate.

Requirements

What you’ll need

Excellent knowledge of Brand Protection, Anti-Fraud, Enforcement services, techniques, and IP legislation.
Experience in a customer-facing role, preferably as a Senior Analyst, IP Advisor or Strategic Account Manager.
Proven ability to analyze complex data sets, extract meaningful insights, and effectively interpret results to support decision-making.
Experienced and strong influencer who can manage expectations and leverage collaboration from Senior Management Teams on the customer side whilst coordinating internal teams across different departments (Operational, Commercial, Technical and Legal).
Highly effective written and verbal communication skills; must be able to speak English clearly; must be able to concisely explain business problems or solutions both in writing and verbally.
Ability to retain objectivity and the understanding of a problem or situation.

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance.
A range of support to colleagues with disabilities.
Competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
Commitment to creating a feeling of belonging through a diverse and growth-oriented environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysiscomplex data interpretationcustomer journey mappingtactical coordinationservice renewal assistance

Soft Skills

influencingcollaborationcommunicationproblem-solvingrelationship building