Associate Client Service Representative

CSC

Client Service Representative in a Litigation Management Call Center providing excellent customer service and handling inquiries from law firm customers. Building relationships and assisting with document processes.

Posted 5/12/2026full-timeSacramento • California, Texas, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $44,000 - $48,000 per yearWebsite

About the role

Key responsibilities & impact

Building relationships with our clients to better understand their unique needs and concerns
Responding to customer inquiries in a professional, accurate, and in a timely fashion
Responding to customer inquiries via Outlook, Salesforce, or phone
Navigating quickly between multiple databases quickly and accurately
Fulfilling requests and answering questions for internal and external customers
Review and process of legal documents
Research and analysis of legal documents

Requirements

What you’ll need

Energetic self-starter who thrives in a fast-paced, team-oriented environment
High attention to detail and accuracy
Strong prioritization and time management skills
Effective verbal and written communication skills
Strong Customer Service Skills and able to handle a call while conducting research
Problem-solving skills
Strong research skills
Proficiency in MS Office: Word, Outlook, Excel
Salesforce Experience a plus

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible working arrangements
Professional development opportunities
Annual success-sharing bonuses or commission plans
Tuition reimbursement
Referral bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

legal document reviewlegal document analysiscustomer serviceresearch skillstime managementprioritizationproblem-solvingMS OfficeSalesforce

Soft Skills

attention to detaileffective communicationteam-orientedenergetic self-starter