Senior Business Process Analyst

CSC

Product & Implementation Analyst supporting the delivery and enhancement of the Investor Portal platform. Collaborating with teams to ensure smooth client onboarding and high-quality releases.

Posted 5/11/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Support end‑to‑end implementation of the Investor Portal for new and existing clients
Configure portal features including user access, roles, dashboards, and primary contact mappings
Assist with client migrations, enhancements, and configuration changes
Maintain clear and accurate documentation for configurations, workflows, and client‑specific setups
Demonstrate strong capability in using AI tools effectively in day‑to‑day work
Proactively identify opportunities where AI or automation can improve BAU processes, reduce manual effort, and enhance turnaround times
Act as a key point of coordination between Product, Technology, QA, and Implementation teams
Participate in client and internal discussions to understand requirements and translate them into clear action items
Support QA and UAT cycles by validating requirements, test scenarios, and expected outcomes
Support stable BAU operations for the Investor Portal platform

Requirements

What you’ll need

8–10 years of experience in product implementation, business analysis, or client delivery roles
Experience working with web‑based platforms or portals, preferably within financial services
Strong understanding of UAT, QA, and release management processes
Ability to interpret business requirements and translate them into clear functional outcomes
Comfortable working with cross‑functional and cross‑regional teams
Strong written and verbal communication skills
Preferred Skills: Experience with Portals, Fund Administration systems, or FinTech platforms; Familiarity with integrations, data feeds, and role‑based access concepts; Exposure to CAB‑driven release cycles and structured change management

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Range of support to colleagues with disabilities
Flexible work arrangements in alignment with local regulations
Competitive and comprehensive benefits package including annual leave, tuition reimbursement, and referral bonuses

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product implementationbusiness analysisclient deliveryUATQArelease managementweb-based platformsportalsFund Administration systemsFinTech platforms

Soft Skills

communicationcoordinationinterpretation of business requirementscross-functional teamworkcross-regional teamwork