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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Develop comprehensive test plans, test cases, and test scripts based on business process requirements and workflow designs
- Execute manual and automated testing across workflow applications and platforms
- Validate end-to-end business processes for accuracy, completeness, and performance
- Identify, document, and track defects using standard QA tools
- Collaborate with development teams to troubleshoot and resolve issues
- Participate in root cause analysis and recommend process improvements
- Lead junior team members
- Work with QA Leads to standards and process methods are improved and maintained
- Ensure workflows align with business rules, compliance standards, and operational goals
- Perform regression testing to validate changes and enhancements
- Support user acceptance testing (UAT) and coordinate with stakeholders to sign-off
- Maintain detailed QA documentation including test results, defect logs, and quality metrics
- Provide regular status updates and quality reports to project managers and leadership
- Contribute to QA best practices and continuous improvement initiatives
Requirements
What you’ll need- Bachelor’s degree in computer science, Information Systems, Business Administration, or related field
- 5+ years of experience in quality assurance or testing, preferably in business process or workflow environments
- Proficiency in QA tools such as Jira, Octane, or other similar
- Experience with workflow platforms (e.g., Appian, Pega, ServiceNow, or similar)
- Familiarity with automation tools and scripting languages
- Strong analytical skills with attention to detail
- Excellent written and verbal communication skills
- Ability to work collaboratively in cross-functional teams
- QA Team leader responsibilities
- Knowledge of business process modeling and documentation standards
- Understanding of Agile and Waterfall methodologies
- Certification in QA or testing (e.g., ISTQB) is desirable
Benefits
Comp & perks- CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
- Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
- CSC offers a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
- We encourage candidates to work closely with our talent acquisition partners to convey their specific needs.
- Our commitment to accessibility reflects our broader dedication to diversity and belonging.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
test planstest casestest scriptsmanual testingautomated testingdefect trackingregression testinguser acceptance testingbusiness process modelingscripting languages
Soft Skills
analytical skillsattention to detailwritten communicationverbal communicationcollaborationleadershipproblem-solvingprocess improvementstatus reportingcross-functional teamwork
Certifications
Bachelor’s degreeISTQB