Client Service Representative – Business License

CSC

Client Service Representative in the Business Licensing team providing exceptional support to retail clients. This role includes building client relationships and fulfilling customer requests for inquiries.

Posted 4/29/2026full-timeTallahassee • Florida, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Build relationships with our clients to better understand their unique needs and concerns
Fulfill requests and answer questions for internal and external customers
Respond promptly to customer inquiries via phone or electronically
Provide excellent customer service to both internal and external clients
Organize the workflow to meet customers’ time frames and demands
Navigate between multiple databases quickly and accurately
Recommend process improvements where applicable
Maintain and grow existing customer business by providing outstanding service and by recognizing and proactively offering appropriate services

Requirements

What you’ll need

A high school diploma or equivalent is required, with a bachelor's degree preferred.
1-2 years of experience in a customer service role, with a retail or e-commerce background.
Excellent communication skills, both verbal and written, with a customer-centric approach.
Strong problem-solving abilities and a proactive mindset.
Proficiency in CRM systems and Microsoft Office suite.
Ability to manage a high volume of customer interactions independently.
Flexibility to work varied shifts, including weekends and holidays.
Excellent organizational skills and time management.
A positive attitude and a passion for delivering exceptional customer service.
A commitment to continuous learning and professional development.

Benefits

Comp & perks

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproblem-solvingCRM systemsMicrosoft Office

Soft Skills

communication skillscustomer-centric approachorganizational skillstime managementproactive mindsetpositive attitude

Certifications

high school diplomabachelor's degree