Technical Product Implementation Specialist

CSC

Technical Product Implementation Specialist leading the implementation of legal management solutions. Primary point of contact for clients translating legal workflows into effective product configurations.

Posted 4/29/2026full-timeWilmington • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead end-to-end SOP Pro and Enterprise Legal Management product implementations, including discovery, requirements, configuration, testing, training, and go-live support.
Translate client business objectives and legal workflows into effective product configurations and implementation plans.
Provide client-facing, role-based product training to ensure user readiness, adoption, and ongoing self-sufficiency.
Own implementation projects from kickoff through post-launch stabilization, maintaining accountability for scope, timeline, risks, and outcomes.
Develop and manage detailed project plans, milestones, dependencies, and status communications.

Requirements

What you’ll need

Experience as a project manager or in product support is required
Experience working with clients in software implementation highly desired
Experience with Matter Management or Enterprise Legal Management is highly desired
Strong communication skills, strong customer service ability

Benefits

Comp & perks

Annual success-sharing bonuses or commission plans based on individual performance
Flexible work arrangements
Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementproduct supportsoftware implementationMatter ManagementEnterprise Legal Management

Soft Skills

communication skillscustomer service