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Strategic Account Manager
CSCStrategic Account Manager in Digital Brand Services interacting with Fortune 1000 companies. This role involves building client relationships and managing strategic insights for online brand protection.
Tech Stack
Tools & technologiesDNS
About the role
Key responsibilities & impact- Build relationships with B and C-Level Executives to gain a deep understanding of customers’ business and goals/KPIs;
- Proactively educate clients about industry developments and potential impacts to their business and online strategy;
- Provide clients with strategic insights, analytics and recommendations regarding their assets managed by CSC;
- Serve as primary point of contact for account to ensure all requests and projects are completed on time and on budget;
- Manage customer relationships to ensure retention and satisfaction in assigned accounts;
- Partner with Sales to develop and execute on account plans;
- Identify and help develop additional client contacts within assigned accounts;
- Identify and generate new Sales leads;
- Provide budget projections and conduct contract and price negotiations for assigned accounts;
- Develop and conduct effective client presentations and Business Review meetings either in-person or via Microsoft Teams utilizing PowerPoint and Excel;
- Maintain thorough up-to-date notes, leads, quotations, and contracts through CRM system;
- Keep up to date on industry news;
- Network by attending industry specific events and trade shows and/or conducting company-sponsored webinars;
- Sharing sales, product knowledge and ideas with other team members
Requirements
What you’ll need- 3+ years B2B Account Management experience
- Comfort and experience working with B and C-level executives
- A history of detail-oriented, multi-tasking in a deadline-driven, dynamic environment
- Excellent analytical and problem-solving skills
- Ability to think proactively and strategically to meet the clients’ needs
- Relentless dedication to outstanding customer service
- Ability to handle escalated client issues with a steady hand
- Excellent communication and organizational skills (verbal and written)
- Strong negotiation skills and business acumen
- Quick learner with a demonstrated passion for technology and the Internet ecosystem
- Salesforce CRM experience preferred, but not required
- Intellectual Property, Domain Name, Brand Protection, SSL, DNS Hosting or Phishing background preferred, but not required
- Multi-lingual preferred, but not required
Benefits
Comp & perks- Annual success-sharing bonuses or commission plans based on individual performance
- Competitive and comprehensive benefits package including annual leave, tuition reimbursement, referral bonuses, and more
- Support for colleagues with disabilities
- Hybrid or remote work schedules as business needs allow
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
B2B Account Managementanalytical skillsproblem-solving skillsnegotiation skillscustomer serviceSalesforce CRMbudget projectionscontract negotiationsclient presentationsmulti-tasking
Soft Skills
relationship buildingcommunication skillsorganizational skillsstrategic thinkingproactive thinkingdetail-orienteddedicationsteady hand under pressurequick learnerpassion for technology