CSC

Senior Technology Service Management Analyst

CSC

full-time

Posted on:

Location Type: Hybrid

Location: Wilmington • United States

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Job Level

Senior

About the role

  • Provide Tier 1 application support for end-users and clients.
  • Responsible for providing both onsite and remote support.
  • Deal with a high volume of tickets to the Tier 1 support team using various problem-solving techniques.
  • Work as a member of the Enterprise Technologies team supporting a newly formed Global Financial Solutions business unit.
  • Provide local support to onsite users and remote support to a global user base.
  • Follow Standard Operating Procedures and utilize the internal knowledge base.

Requirements

  • Bachelor Degree in Information Technology, Computer Science or equivalent
  • ITIL certification or a willingness to undertake.
  • Experienced in application support, Service Now ticketing tool, and applications like SailPoint, Salesforce, Workiva along with Windows OS, Microsoft Office, Microsoft Exchange, Active Directory account management and User access requests.
  • A disciplined approach to implementation, support, and documentation.
  • Self-starting and self-motivated and professional with ability to take on responsibility.
  • Result driven and are always looking for improvement opportunities.
  • Willingness to learn and to upskill technical knowledge.
Benefits
  • CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
  • Annual success-sharing bonuses or commission plans based on individual performance.
  • A range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
application supportproblem-solving techniquesWindows OSMicrosoft OfficeMicrosoft ExchangeActive DirectoryUser access requestsService NowSailPointSalesforce
Soft Skills
self-startingself-motivatedprofessionalresponsibilityresult drivenimprovement opportunitiesdisciplined approachwillingness to learnupskill technical knowledge
Certifications
Bachelor Degree in Information TechnologyBachelor Degree in Computer ScienceITIL certification